Our support policy

Our approach to support is simple: we want to help you succeed. To that end, we offer award-winning technical support, the largest e-learning community in the world, and certified product training.

Technical support.

Our award-winning technical support helps you with product installation, product activation, and technical difficulties with product features promoted on our website and outlined in our help documentation. Our technical support includes:

  • Support site with thousands of helpful knowledge base articles, including product release notes
  • Around-the-clock email support (priority response for Articulate 360 for Teams and Platinum Membership Plan customers)
  • Live chat (Articulate 360 for Teams and Platinum Membership Plan customers)
  • Per-incident live web conference and phone support (for a fee)

We currently support these products:

  • Articulate 360 (see Articulate 360 support policy)
  • Articulate Storyline 2 and 1
  • Articulate Presenter ’13 and ’09
  • Articulate Quizmaker ’13 and ’09
  • Articulate Engage ’13 and ’09
  • Articulate Replay 1
  • Articulate Video Encoder ’09
  • Articulate Online
  • Articulate Online API (no support for third-party applications)

There are some issues the technical support team isn't equipped to handle. Check out the E-Learning Heroes community forums to get help with these issues:

  • Course or instructional design
  • Modification of published output
  • Modification of Articulate player runtimes
  • Modification or reverse engineering of player files
  • Custom HTML modification or integration with other web content
  • Custom learning management system (LMS) integration
  • Third-party products, such as LMSs, learning content management systems (LCMSs), and mobile applications
  • Third-party API integration
  • Software development kit (SDK) support
  • Custom Flash development or modification
  • ActionScript support for Flash movies
  • JavaScript coding
  • Custom installation packages
  • Non-local installations
  • Hardware or systems inconsistent with our technical specifications
Community support.

The E-Learning Heroes community is the largest, most active community in the industry. It's a terrific place to get practical tips, free downloads, and expert advice on just about everything e-learning.

Post your question on the community forums to get help from Articulate's dedicated community team and 100,000+ highly engaged community members around the globe.

Subscribe to The Rapid E-Learning Blog and Word of Mouth Blog for a weekly dose of practical, real-world tips and tricks.

Product training.

Sign up for web-based or in-person training with our certified training partners to learn all about using Articulate software.

Train online with Articulate Live

Upgrade to Articulate 360 to get exclusive access to our online training platform with a range of courses from novice to advanced.