GDPR Compliance Plan

GDPR Overview

The European General Data Protection Regulation (GDPR) was approved on April 14, 2016, by the European Parliament and is effective as of May 25, 2018. The GDPR is a regulation on the collection and processing of information related to an individual residing within the European Union (EU).

The GDPR’s six key principles, as detailed in Article 5 of the legislation, include:

  1. Provide full transparency on what data is collected and how data will be used before requesting the individual’s consent.
  2. Ensure that collected data is used only for the purposes explicitly specified at the time of collection and consent.
  3. Minimize the data collected and utilized solely for the purpose for which it is collected.
  4. Ensure that collected data is accurate throughout the chain of processors.
  5. Carefully evaluate the duration of how long data is stored, as data must only be stored for as long as necessary to serve its intended purpose and provide users the right to delete their data.
  6. Prevent against unauthorized use or accidental loss of data through the deployment of appropriate security measures and adherence to mandatory breach reporting.

Our Role

At Articulate, we value our worldwide customer base, your individuality, and your right to privacy. As outlined in our Trust Center, security white paper, and security policy, Articulate employs a holistic approach to security. We welcome the GDPR as an opportunity to deepen our commitment to data protection.

For the GDPR, we are considered processors for the data we collect from you, the controller. As a processor, Articulate commits that data put in our care by EU data subjects is:

  • Collected conservatively and with willful consent
  • Able to be deleted and managed by the user
  • Always protected with necessary safeguards

We engage carefully vetted sub-processors for specific purposes necessary to operate Articulate services. We require that each sub-processor sign and adhere to a Data Processing Agreement (DPA), reflecting our commitment and that of our vendors to take the individual’s right to data privacy seriously.

View a complete list of vendors we utilize as sub-processors.

Preparing for the GDPR

We are working diligently to bring Articulate’s products and contractual commitments up to the GDPR standards. To achieve this goal, we engaged TrustArc, the leading security compliance company, to identify gaps in our processes, mitigate risks, and implement a platform for ongoing GDPR compliance control. See the TrustArc engagement document.

Areas of Investment

We’re investing in the following areas to comply with GDPR:

  • Continuous improvements to our security infrastructure
  • Data breach notification procedures
  • Annual penetration testing
  • Updates to our contractual terms
  • Maintenance of Privacy Shield self-certification
  • Data portability and data management
Data Transfers

To comply with EU data protection laws around international data transfer mechanisms, we self-certify under the EU-U.S. Privacy Shield.

Data Portability and Management

Providing you with control over Articulate’s collection, retention, and usage of your data is a key component of the GDPR. The following methods describe the controls available to data subjects:

Looking Ahead

In collaboration with TrustArc, Articulate is following the evolution of GDPR and will adjust our plans accordingly. This page will be updated with additional GDPR-related information as it becomes available. Please contact us at privacy@articulate.com if you have any questions about our GDPR compliance.

Additional Resources