Articulate Privacy Policy

We are Articulate Global, Inc. ("Articulate") of 244 5th Avenue, Suite 2960, New York, NY 10001, USA. At Articulate we take your privacy seriously. Because of this we want to provide you with explicit information on how we collect, store and use Personally Identifiable Information (as defined below) during your visit to our site at https://articulate.com. This privacy policy also sets out your rights in relation to the personal information which we hold about you. This information may be expanded or updated as we change or develop our site. For this reason, we recommend that you review this policy from time to time to see if anything has changed. Your continued use of our site signifies your acceptance of our privacy policy.

This Privacy Policy was last updated on November 9, 2016.

Identifiable Information

"Personally Identifiable Information" (or "PII") refers to information that directly or indirectly tells specifically who you are, such as your name, phone number, company name, job, email, postal address, Internet Protocol (IP) address or any other information that could be linked to you with reasonable effort.

Information Collection and Usage

Articulate collects information on our users in two ways: by your voluntary submissions (for instance, you may give us information about yourself if you sign up for one of our email newsletters or submit a trial request. This includes, without limitation, information such as your name or your email address) and through technical means while visiting the website (this would include the IP address used to connect your computer to the internet).

The information Articulate collects is used in a variety of ways: to provide you with our personalized or enhanced service, for internal review; to improve the content of the site, thus making your user experience more valuable; to notify you about updates; to provide you with information you have requested; and to let you know about our products and services.

Marketing Emails

When requesting information or a trial of our software, you may be asked to provide your email address. If you have provided us your email address, please note that Articulate periodically sends emails about services, products, and content we think will help our customers succeed.

You have the right to ask us not to process your Personally Identifiable Information for marketing purposes. We will inform you (before collecting your PII) if we intend to use your PII for marketing purposes to promote our products or products similar to those you have subscribed to. We will also ask for your consent if we intend to disclose your information to any third party for marketing purposes. If you do not wish to (or no longer wish to) receive marketing emails, you can exercise your right to do so by unsubscribing at any time using an opt-out link contained in every marketing email.

We will never sell your email address to any other company. Subject to your consent outlined above, we may share contact information with our authorized resellers so that they can provide customers outside the U.S. with timely, helpful information about our products. Our resellers are contractually obligated to abide by the Articulate privacy policy, preventing them from sharing your information with any other third parties.

Cookies

Articulate may automatically collect data through the use of "cookies." Cookies are small text files a website uses to recognize repeat users, facilitate the user’s ongoing access to the site, and facilitate the use of the site. "Cookies" also allow a site to track usage behavior and compile site-usage information that will allow for the improvement of content.

Domain
Cookie Name
Purpose
Persistence Duration
.360.articulate.com _dc_gtm_UA-68728-1 Google Tag Manager - logs detailed application usage data in Google Analytics. 5 hours
.360.articulate.com _ga Google Analytics - logs application usage data in Google Analytics. 2 years
.articulate.com __qca This cookie enables the analytics service Quantcast to collect information about your activity with this site. 2 years
.articulate.com _articulate_session_id Enables single sign on across all Articulate applications. 6 months
.articulate.com _mkto_trk Marketo - allows a website to link visitor behavior to the recipient of an email marketing campaign, to measure campaign effectiveness. 2 years
.articulate.com cookiesEnabled Stores whether the browser has cookies enabled. Session is removed when user logs out, browser is closed, or idle session times out.
.community.articulate.com _dc_gtm_UA-68728-1 Google Tag Manager - logs detailed application usage data in Google Analytics. 5 hours
.community.articulate.com _ga Google Analytics - logs application usage data in Google Analytics. 2 years
*.articulate-online.com "Enabled" Checks for cookie support in browser. No expiration
*.articulate-online.com "WarnExpired" Checks if account has expired. No expiration
*.articulate-online.com "WarnOnHold" Checks if account is on hold. No expiration
*.articulate-online.com "VPDefaultSort" User portal setting for default sorting of documents in document list page. 1 year
*.articulate-online.com "VPDefaultSortDesc" User portal setting for sort preference name for documents in document list page. 2 year
*.articulate-online.com "DefaultSort" Admin portal setting for default sorting of documents in document list page. 3 year
*.articulate-online.com "DefaultSortDesc" Admin portal setting for sort preference name for documents in document list page. 4 year
*.articulate-online.com "UserKey + CustomerAccountId" Anonymous user tracking of public documents. No expiration
*.articulate-online.com "LocalTime" Value of local time from client machine. 24 hours
*.articulate-online.com "ASP.NET_SessionId" Holds SessionId value and tracks current user's session state. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com ".ASPXAUTH" Encrypted ID for authentication to the server after signing in. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com "__RequestValidation:" + doc.DocumentID" Session level cookie set if document is cached. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com "ResetEmail" Session level cookie set if customer resets password. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com "WarnOnHold" Session level cookie set If account is on hold. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com "WarnExpired" Session level cookie set if account has expired. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com "ReportEmailed" Session level cookie if a report was emailed. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com "CookieCheck" Session level cookie for cookie support in browser. Session is removed when user logs out, browser is closed, or idle session times out.
community.articulate.com AWSELB Amazon Web Services Elastic Load Balancing creates a cookie that is used to map the session to the instance. Session is removed when user logs out, browser is closed, or idle session times out.
community.articulate.com _community_session E-Learning Heroes session cookie for persisting state during the visit. Session is removed when user logs out, browser is closed, or idle session times out.
community.articulate.com timezone Lists the Timezone. Example: "America/New_York" 1 month
community.articulate.com timezone_offset Returns the difference in client timezone and GMT in minutes. 5 hours
articulate.com __atuvc AddThis - stores an updated page share count. 2 years
articulate.com __distillery Nielsen - track video views across multiple sessions and/or page loads. 1 year
articulate.com __utma Google Analytics - distinguishes between users and sessions. 2 years
articulate.com __utmb Google Analytics - determines new sessions and visits. 30 minutes
articulate.com __utmc Google Analytics - set to enable interoperability with the older version of Google Analytics code known as Urchin. Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com __utmz Google Analytics - identifies the source of traffic to the site. 6 months
articulate.com _mkto_trk Marketo - allows a website to link visitor behavior to the recipient of an email marketing campaign, to measure campaign effectiveness. 2 years
articulate.com _smtLastVisitedHost Identifies last visited host for users on international sites to redirect them back there. 1 year
articulate.com _www-360_session articulate.com session cookie for persisting state during the visit. Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com AWSELB Amazon Web Services Elastic Load Balancing creates a cookie that is used to map the session to the instance. Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com country_code Stores the 3 character country code for the website visitor. Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com country_dropdown Stores which country value to present to the user in website forms. Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com liveagent_oref Cookie required by SalesForce required for chat functionality 10 years
articulate.com liveagent_ptid Cookie required by SalesForce required for chat functionality 10 years
articulate.com liveagent_sid Cookie required by SalesForce required for chat functionality Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com liveagent_vc Cookie required by SalesForce required for chat functionality 10 years
articulate.com locale Identifies the region of the visitor. Session is removed when user logs out, browser is closed, or idle session times out.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Re-marketing

Articulate uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). We respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party re-marketing system.

The third-party vendors, including Google, will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our products to those who have shown interest in them.

You may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Also, you can opt out of other third-party use of cookies by visiting the Network Advertising Initiative opt-out page.

Your Rights

You can contact us to find out if we are processing your Personally Identifiable Information. If we are, you can ask us what Personally Identifiable Information of yours we hold and what we do with your data. If you would like, we can also provide you (or, where technically feasible, your chosen third party) with a copy of any Personably Identifiable Information that we hold about you, subject to a fee specified by law (not to exceed the reproduction cost of such document).

If, once you've spoken with us, you find out that the Personally Identifiable Information that we hold about you is incorrect or incomplete, please let us know and we will correct any mistakes.

We may decline a request for access to or correction of Personally Identifiable Information in circumstances prescribed by the Privacy Act 1988 (Cth) (Australia), and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons) and the mechanisms available to you to make a complaint.

If you no longer want to use the Articulate services, or want us to stop using or to delete your Personally Identifiable Information, you can contact us and tell us why. In certain circumstances we may not be able to stop using your Personally Identifiable Information but, if that is the case, we'll let you know and tell you why.

If you want to tell us about any specific wishes you have regarding the use or storage of your Personally Identifiable Information after your death/demise, please contact us.

If you wish to speak to us in relation to any of these rights, please contact us using the details set out below.

Retaining Your Data

We retain your Personally Identifiable Information indefinitely.

Disclosure

Our policy is not to disclose Personally Identifiable Information to unrelated third parties unless required to do so by law or legal process. Articulate, at its sole discretion, reserves the right to make exceptions to this policy in extraordinary circumstances (such as a bomb or suicide threat, or instances of suspected illegal activity) on a case-by-case basis.

Compelling Obligation

Although Articulate will take reasonable measures not to disclose information about you or the contents of your communications, we may be compelled to do so in the good-faith belief that such action is reasonably necessary (a) to comply with the law; (b) to comply with legal process; (c) to enforce these terms and conditions; (d) to respond to claims that any content violates the rights of third parties; (e) to facilitate the terms of an acquisition of Articulate by, or merger with, another company; or (f) to protect the interests of Articulate or others.

Privacy Shield Notice for Users in the European Union

Articulate Global, Inc. complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Articulate Global, Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Articulate Global, Inc. is potentially liable. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov

In compliance with the EU-US Privacy Shield Principles, Articulate Global, Inc. commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our Privacy Shield policy should first contact Articulate Global, Inc. at privacy@articulate.com

Articulate Global, Inc. has further committed to refer unresolved Privacy Shield complaints to the EU Data Protection Authorities. Contact details for the EU data protection authorities can be found at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. Articulate Global, Inc. will cooperate with the appropriate EU Data Protection Authorities during investigation and resolution of complaints brought under Privacy Shield. These recourse mechanisms are available at no cost to you.

The Federal Trade Commission has jurisdiction over Articulate Global, Inc.'s compliance with this Policy and the EU-US Privacy Shield Framework. As a last resort, privacy complaints that remain unresolved after pursuing these and other channels may be subject to binding arbitration before the Privacy Shield Panel to be created jointly by the US Department of Commerce and the European Commission.

Non-U.S. Residents

In an effort to best serve you, your trial download or contact request may be routed to an authorized Articulate partner in your area.

Articulate is an American company and, as such, your Personally Identifiable Information will be transferred to us in the USA. As we value the security of your Personally Identifiable Information, we have been certified as complying with the Privacy Shield . More information on our compliance with the Privacy Shield and on the Privacy Shield itself can be found in our Privacy Shield Notice.

Complaints

If you have any complaints about our use of your Personally Identifiable Information, please let us know. You can contact us at any time at privacy@articulate.com and we will take reasonable steps to investigate the complaint and respond to you.

You can also contact your national data protection supervisory authority in order to lodge a complaint against us

Contact

Questions? We welcome your questions and/or comments. Please send all questions to privacy@articulate.com.