Articulate Privacy Policy

We are Articulate Global, Inc. ("Articulate") of 244 5th Avenue, Suite 2960, New York, NY 10001, USA. At Articulate we take your privacy seriously. Because of this we want to provide you with explicit information on how we collect, store and use Personally Identifiable Information (as defined below) during your visit to our site at https://articulate.com. This privacy policy also sets out your rights in relation to the personal information which we hold about you. This information may be expanded or updated as we change or develop our site. For this reason, we recommend that you review this policy from time to time to see if anything has changed. Your continued use of our site signifies your acceptance of our privacy policy.

This Privacy Policy was last updated on November 8, 2017.

Identifiable Information

"Personally Identifiable Information" (or "PII") refers to information that directly or indirectly tells specifically who you are, such as your name, phone number, company name, job, email, postal address, or any other information that could be linked to you with reasonable effort.

Passively or Automatically Collected Data

Passively or automatically collected data (referred to as "Usage Data") is collected as you use this website. We, our affiliated entities, and our marketing partners may use automated means to collect various types of information about you, your computer or other device used to access this site, its services, related Web applications, and downloadable software. This information is based on your usage of this site and may be based on your visitation to other websites. A representative, non-exhaustive list of the types of passively or automatically collected information may include: network or Internet protocol (IP) address that connect your computer to the Internet and type of browser you are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system you are using, (e.g., Microsoft Windows or Mac OS), the name of your Internet service provider (e.g., Comcast, Verizon or AT&T) and domains used by such providers, mobile network, device identifiers. Usage Data is essentially anonymous when collected, but could be used indirectly to identify a person.

Information Collection and Usage

Articulate collects PII on our users in two ways: by your voluntary submissions (for instance, you may give us information about yourself if you sign up for one of our email newsletters or submit a trial request. This includes, without limitation, information such as your name or your email address). We collect Usage Data as described above.

The PII and Usage Data which Articulate collects is used in a variety of ways: to provide you with our personalized or enhanced service, for internal review; to improve the content of the site, thus making your user experience more valuable; to notify you about updates; to provide you with information you have requested; and to let you know about our products and services.

We may make full, unrestricted use of Usage Data for any purpose in our sole discretion, including without limitation, to customize or personalize ads or re-marketing ads, offers and content made available to you based on your visits to and/or usage of this site or its services, and to analyze the performance of those ads, offers and content, as well as your interaction with them. (See also the Section titled "Re-marketing" below).

We may combine Usage Data with PII, and use the combined data for purposes of improving our products and services and your user experience with our products and services.

Information Sharing And Disclosure

General Disclosure Policy. We may share and disclose your PII as described below. We may share and disclose Usage Data without restriction, including without limitation, as described below. Please contact us at privacy@articulate.com to opt out of all information sharing with a third party.

Affiliated Entities. We may provide your PII and Usage Data to any affiliated entities we may have, including our subsidiaries. Affiliated entities are entities that we legally control (by voting rights) or that control us.

Service Providers. We may provide access to your PII and Usage Data to our trusted service providers that assist us with the operation and maintenance of this site. For example, we may contract with third parties to finance purchases from this site, process payments, host our servers, provide security, and provide production, fulfillment, optimization, analytics, reporting, and software maintenance and development services. In addition, our service providers will be given access to your information only as is reasonably necessary to provide the services for which they are contracted.

Successors. If we sell or otherwise transfer part or all of our business or assets to another organization, such as in the course of an acquisition, merger, bankruptcy or liquidation, we may transfer your PII and Usage Data. In such an event, we will require the buyer or transferee to agree to our commitments provided in this Privacy Policy.

Legal Process, Enforcement and Security Notice. We may disclose your PII and Usage Data if we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary (i) to satisfy any applicable law, regulation, legal process or enforceable governmental request (such as for example, to comply with a subpoena or court order), (ii) to detect, prevent, and address fraud or other illegal activity, and (iii) to investigate, respond to, or enforce violations of our rights or the security of this site.

Joint Venture Partners. We may participate with another company or individual for purposes of jointly promoting our products, services, promotions or contests or their products, services, promotions, or contests. We may disclose your PII and Usage Data to them for purposes of (i) compensation, transaction processing, fulfillment, and support, and (ii) for purposes of offering you other products, services, promotions, and contests. These joint venture marketing partners may also contact you regarding other products, services, promotions, or contests.

Marketing Partners. We may share your Usage Data with our marketing partners including third party service providers, advertisers, advertising networks and platforms, advertising agencies, and data brokers and aggregators to serve and offer personalized ads. We may share PII with our marketing partners to correlate and match our list with our marketing partners' lists for purposes of creating an "audience" for serving personalized ads.

With Your Consent. We may share your PII with other parties with your consent.

Your California Privacy Rights. Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to the email address provided in our contact information below and include the phrase "California Privacy Request" in the subject line, the domain name of the Web site you are inquiring about, along with your name, address and email address. We will respond to you within thirty days of receiving such a request.

Marketing Emails

When requesting information or a trial of our software, you may be asked to provide your email address. If you have provided us your email address, please note that Articulate periodically sends emails about services, products, and content we think will help our customers succeed.

You have the right to ask us not to process your Personally Identifiable Information for marketing purposes. We will inform you (before collecting your PII) if we intend to use your PII for marketing purposes to promote our products or products similar to those you have subscribed to. We will also ask for your consent if we intend to disclose your PII to any third party for marketing purposes. If you do not wish to (or no longer wish to) receive marketing emails, you can exercise your right to do so by unsubscribing at any time using an opt-out link contained in every marketing email.

We will never sell your email address to any other company. Subject to your consent outlined above, we may share contact information with our authorized resellers so that they can provide customers outside the U.S. with timely, helpful information about our products. Our resellers are contractually obligated to abide by the Articulate privacy policy, preventing them from sharing your information with any other third parties.

Cookies

Articulate may automatically collect Usage Data through the use of "cookies." Cookies are small text files a website uses to recognize repeat users, facilitate the user’s ongoing access to the site, and facilitate the use of the site. "Cookies" also allow a site to track usage behavior and compile site-usage information that will allow for the improvement of content.

Domain
Cookie Name
Purpose
Persistence Duration
.360.articulate.com _dc_gtm_UA-68728-1 Google Tag Manager - logs detailed application usage data in Google Analytics. 5 hours
.360.articulate.com _ga Google Analytics - logs application usage data in Google Analytics. 2 years
.articulate.com __qca This cookie enables the analytics service Quantcast to collect information about your activity with this site. 2 years
.articulate.com _articulate_session_id Enables single sign on across all Articulate applications. 6 months
.articulate.com _mkto_trk Marketo - allows a website to link visitor behavior to the recipient of an email marketing campaign, to measure campaign effectiveness. 2 years
.articulate.com cookiesEnabled Stores whether the browser has cookies enabled. Session is removed when user logs out, browser is closed, or idle session times out.
.community.articulate.com _dc_gtm_UA-68728-1 Google Tag Manager - logs detailed application usage data in Google Analytics. 5 hours
.community.articulate.com _ga Google Analytics - logs application usage data in Google Analytics. 2 years
*.articulate-online.com "Enabled" Checks for cookie support in browser. No expiration
*.articulate-online.com "WarnExpired" Checks if account has expired. No expiration
*.articulate-online.com "WarnOnHold" Checks if account is on hold. No expiration
*.articulate-online.com "VPDefaultSort" User portal setting for default sorting of documents in document list page. 1 year
*.articulate-online.com "VPDefaultSortDesc" User portal setting for sort preference name for documents in document list page. 2 year
*.articulate-online.com "DefaultSort" Admin portal setting for default sorting of documents in document list page. 3 year
*.articulate-online.com "DefaultSortDesc" Admin portal setting for sort preference name for documents in document list page. 4 year
*.articulate-online.com "UserKey + CustomerAccountId" Anonymous user tracking of public documents. No expiration
*.articulate-online.com "LocalTime" Value of local time from client machine. 24 hours
*.articulate-online.com "ASP.NET_SessionId" Holds SessionId value and tracks current user's session state. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com ".ASPXAUTH" Encrypted ID for authentication to the server after signing in. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com "__RequestValidation:" + doc.DocumentID" Session level cookie set if document is cached. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com "ResetEmail" Session level cookie set if customer resets password. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com "WarnOnHold" Session level cookie set If account is on hold. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com "WarnExpired" Session level cookie set if account has expired. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com "ReportEmailed" Session level cookie if a report was emailed. Session is removed when user logs out, browser is closed, or idle session times out.
*.articulate-online.com "CookieCheck" Session level cookie for cookie support in browser. Session is removed when user logs out, browser is closed, or idle session times out.
community.articulate.com AWSELB Amazon Web Services Elastic Load Balancing creates a cookie that is used to map the session to the instance. Session is removed when user logs out, browser is closed, or idle session times out.
community.articulate.com _community_session E-Learning Heroes session cookie for persisting state during the visit. Session is removed when user logs out, browser is closed, or idle session times out.
community.articulate.com timezone Lists the Timezone. Example: "America/New_York" 1 month
community.articulate.com timezone_offset Returns the difference in client timezone and GMT in minutes. 5 hours
articulate.com __atuvc AddThis - stores an updated page share count. 2 years
articulate.com __distillery Nielsen - track video views across multiple sessions and/or page loads. 1 year
articulate.com __utma Google Analytics - distinguishes between users and sessions. 2 years
articulate.com __utmb Google Analytics - determines new sessions and visits. 30 minutes
articulate.com __utmc Google Analytics - set to enable interoperability with the older version of Google Analytics code known as Urchin. Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com __utmz Google Analytics - identifies the source of traffic to the site. 6 months
articulate.com _mkto_trk Marketo - allows a website to link visitor behavior to the recipient of an email marketing campaign, to measure campaign effectiveness. 2 years
articulate.com _smtLastVisitedHost Identifies last visited host for users on international sites to redirect them back there. 1 year
articulate.com _www-360_session articulate.com session cookie for persisting state during the visit. Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com AWSELB Amazon Web Services Elastic Load Balancing creates a cookie that is used to map the session to the instance. Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com country_code Stores the 3 character country code for the website visitor. Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com country_dropdown Stores which country value to present to the user in website forms. Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com liveagent_oref Cookie required by SalesForce required for chat functionality 10 years
articulate.com liveagent_ptid Cookie required by SalesForce required for chat functionality 10 years
articulate.com liveagent_sid Cookie required by SalesForce required for chat functionality Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com liveagent_vc Cookie required by SalesForce required for chat functionality 10 years
articulate.com locale Identifies the region of the visitor. Session is removed when user logs out, browser is closed, or idle session times out.
articulate.com _vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID VWO - This cookie is generated when a goal is reached. 100 days
articulate.com _vis_opt_test_cookie VWO - This is a session (temporary) cookie generated to detect if the user has cookies enabled in the browser. Session is removed when browser is closed, or idle session times out.
articulate.com _vis_opt_exp_EXPERIMENT_ID_combi VWO - This cookie is generated when users reach a particular combination. This makes sure that users see the same variation that they earlier saw when they visited the page. 100 days
articulate.com _vis_opt_exp_EXPERIMENT_ID_exclude VWO - This cookie is generated when a user has been excluded from a campaign. 100 days
articulate.com _vis_opt_exp_EXPERIMENT_ID_split VWO - This cookie is generated during a Split URL test. 100 days
articulate.com _vis_opt_s VWO - This cookie detects if the user is new or returning to a particular campaign. 100 days
articulate.com _vis_opt_out VWO - This cookie indicates that the visitor is not part of the campaign. 10 years
articulate.com _vwo_uuid VWO - This cookie generates a unique ID for every visitor and is used for the report segmentation feature. 100 days

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Re-marketing

Articulate uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). The third-party vendors, including Google, will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our products to those who have shown interest in them.

You may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Also, you can opt out of other third-party use of cookies by visiting the Network Advertising Initiative opt-out page.

Analytics

We may participate with third party analytics partners to monitor and analyze Web traffic and to keep track of user behavior on this site.

Google Analytics (Google) - Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google utilizes the data collected to track and examine the use of this site, to prepare reports on its activities, and to share them with other Google services.

Information collected: cookie and Usage Data. Visit Privacy Policy at https://www.google.com/intl/en/policies. You may opt-out of the Google Analytics service with the Google's Browser Add-on that's available at https://tools.google.com/dlpage/gaoptout.

Your Rights

You can contact us to find out if we are processing your Personally Identifiable Information. If we are, you can ask us what Personally Identifiable Information of yours we hold and what we do with your data. If you would like, we can also provide you (or, where technically feasible, your chosen third party) with a copy of any Personably Identifiable Information that we hold about you, subject to a fee specified by law (not to exceed the reproduction cost of such document).

If, once you've spoken with us, you find out that the Personally Identifiable Information that we hold about you is incorrect or incomplete, please let us know and we will correct any mistakes.

We may decline a request for access to or correction of Personally Identifiable Information in circumstances prescribed by the Privacy Act 1988 (Cth) (Australia), and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons) and the mechanisms available to you to make a complaint.

If you no longer want to use the Articulate services, or want us to stop using or to delete your Personally Identifiable Information, you can contact us and tell us why. In certain circumstances we may not be able to stop using your Personally Identifiable Information but, if that is the case, we'll let you know and tell you why.

If you want to tell us about any specific wishes you have regarding the use or storage of your Personally Identifiable Information after your death/demise, please contact us.

If you wish to speak to us in relation to any of these rights, please contact us using the details set out below.

Retaining Your Data

We retain your Personally Identifiable Information indefinitely.

Compelling Obligation

Although Articulate will take reasonable measures not to disclose information about you or the contents of your communications, we may be compelled to do so in the good-faith belief that such action is reasonably necessary (a) to comply with the law; (b) to comply with legal process; (c) to enforce these terms and conditions; (d) to respond to claims that any content violates the rights of third parties; (e) to facilitate the terms of an acquisition of Articulate by, or merger with, another company; or (f) to protect the interests of Articulate or others.

Privacy Shield Notice for Users in the European Union

Articulate Global, Inc. complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Articulate Global, Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Articulate Global, Inc. is potentially liable. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov

In compliance with the EU-US Privacy Shield Principles, Articulate Global, Inc. commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our Privacy Shield policy should first contact Articulate Global, Inc. at privacy@articulate.com

Articulate Global, Inc. has further committed to refer unresolved Privacy Shield complaints to the EU Data Protection Authorities. Contact details for the EU data protection authorities can be found at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. Articulate Global, Inc. will cooperate with the appropriate EU Data Protection Authorities during investigation and resolution of complaints brought under Privacy Shield. These recourse mechanisms are available at no cost to you.

The Federal Trade Commission has jurisdiction over Articulate Global, Inc.'s compliance with this Policy and the EU-US Privacy Shield Framework. As a last resort, privacy complaints that remain unresolved after pursuing these and other channels may be subject to binding arbitration before the Privacy Shield Panel to be created jointly by the US Department of Commerce and the European Commission.

Links to Other Websites

This site may contain links to other websites operated by our joint venture marketing partners. If you do click on any of the links to their websites or accept any of their promotional offers, your click-through information and any information that you provide in the process of registration or purchase will be transferred to these sites. We have no responsibility or liability for the policies and practices of these sites. You should be careful to review any privacy policies posted on any of these sites before providing information to them.

Children’s Online Policy

We are committed to preserving online privacy for all of its website visitors, including children. This site is a general audience site. Consistent with the Children's Online Privacy Protection Act (COPPA), we will not knowingly collect any information from, or sell to, children under the age of 13. If you are a parent or guardian who has discovered that your child under the age of 13 has submitted his or her personally identifiable information without your permission or consent, we will remove the information from our active list, at your request. To request the removal of your child's information, please contact our site as provided below under "Contact Us", and be sure to include in your message the same login information that your child submitted.

Do Not Track Requests

Some Web browsers incorporate a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Each browser communicates "Do Not Track" signals to websites differently, making it unworkable to honor each and every request correctly. In order to alleviate any communication error between browsers and website, we do not respond to "Do Not Track" signals at this time. As the technology and communication between browser and website improves, we will reevaluate the ability to honor "Do Not Track" signals and may make changes to our policy.

Non-U.S. Residents

In an effort to best serve you, your trial download or contact request may be routed to an authorized Articulate partner in your area.

Articulate is an American company and, as such, your Personally Identifiable Information will be transferred to us in the USA. As we value the security of your Personally Identifiable Information, we have been certified as complying with the Privacy Shield . More information on our compliance with the Privacy Shield and on the Privacy Shield itself can be found in our Privacy Shield Notice.

Complaints

If you have any complaints about our use of your Personally Identifiable Information, please let us know. You can contact us at any time at privacy@articulate.com and we will take reasonable steps to investigate the complaint and respond to you.

You can also contact your national data protection supervisory authority in order to lodge a complaint against us

Contact

Questions? We welcome your questions and/or comments. Please send all questions to privacy@articulate.com.


Material Modifications Since November 9, 2016: none; however, certain provisions were clarified, as follows:

  • Usage Data
  • Information Sharing
  • Children’s Online Policy
  • Do Not Track Requests