"Personally Identifiable Information" (or "PII") refers to information that directly or indirectly tells specifically who you are, such as your name, phone number, company name, job, email, postal address, or any other information that could be linked to you with reasonable effort.
Passively or Automatically Collected Data
Passively or automatically collected data (referred to as "Usage Data") is collected as you use this website. We, our affiliated entities, and our marketing partners may use automated means to collect various types of information about you, your computer or other device used to access this site, its services, related Web applications, and downloadable software. This information is based on your usage of this site and may be based on your visitation to other websites. A representative, non-exhaustive list of the types of passively or automatically collected information may include: network or Internet protocol (IP) address that connect your computer to the Internet and type of browser you are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system you are using, (e.g., Microsoft Windows or Mac OS), the name of your Internet service provider (e.g., Comcast, Verizon or AT&T) and domains used by such providers, mobile network, device identifiers. Usage Data is essentially anonymous when collected, but could be used indirectly to identify a person.
Information Collection and Usage
Articulate collects PII on our users in two ways: by your voluntary submissions (for instance, you may give us information about yourself if you sign up for one of our email newsletters or submit a trial request. This includes, without limitation, information such as your name or your email address). We collect Usage Data as described above.
The PII and Usage Data which Articulate collects is used in a variety of ways: to provide you with our personalized or enhanced service, for internal review; to improve the content of the site, thus making your user experience more valuable; to notify you about updates; to provide you with information you have requested; and to let you know about our products and services.
We may make full, unrestricted use of Usage Data for any purpose in our sole discretion, including without limitation, to customize or personalize ads or re-marketing ads, offers and content made available to you based on your visits to and/or usage of this site or its services, and to analyze the performance of those ads, offers and content, as well as your interaction with them. (See also the Section titled "Re-marketing" below).
We may combine Usage Data with PII, and use the combined data for purposes of improving our products and services and your user experience with our products and services.
Information Sharing And Disclosure
General Disclosure Policy. We may share and disclose your PII as described below. We may share and disclose Usage Data without restriction, including without limitation, as described below. Please contact us at email@example.com to opt out of all information sharing with a third party.
Affiliated Entities. We may provide your PII and Usage Data to any affiliated entities we may have, including our subsidiaries. Affiliated entities are entities that we legally control (by voting rights) or that control us.
Service Providers. We may provide access to your PII and Usage Data to our trusted service providers that assist us with the operation and maintenance of this site. For example, we may contract with third parties to finance purchases from this site, process payments, host our servers, provide security, and provide production, fulfillment, optimization, analytics, reporting, and software maintenance and development services. In addition, our service providers will be given access to your information only as is reasonably necessary to provide the services for which they are contracted.
Legal Process, Enforcement and Security Notice. We may disclose your PII and Usage Data if we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary (i) to satisfy any applicable law, regulation, legal process or enforceable governmental request (such as for example, to comply with a subpoena or court order), (ii) to detect, prevent, and address fraud or other illegal activity, and (iii) to investigate, respond to, or enforce violations of our rights or the security of this site.
Joint Venture Partners. We may participate with another company or individual for purposes of jointly promoting our products, services, promotions or contests or their products, services, promotions, or contests. We may disclose your PII and Usage Data to them for purposes of (i) compensation, transaction processing, fulfillment, and support, and (ii) for purposes of offering you other products, services, promotions, and contests. These joint venture marketing partners may also contact you regarding other products, services, promotions, or contests.
Marketing Partners. We may share your Usage Data with our marketing partners including third party service providers, advertisers, advertising networks and platforms, advertising agencies, and data brokers and aggregators to serve and offer personalized ads. We may share PII with our marketing partners to correlate and match our list with our marketing partners' lists for purposes of creating an "audience" for serving personalized ads.
With Your Consent. We may share your PII with other parties with your consent.
Your California Privacy Rights. Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to the email address provided in our contact information below and include the phrase "California Privacy Request" in the subject line, the domain name of the Web site you are inquiring about, along with your name, address and email address. We will respond to you within thirty days of receiving such a request.
When requesting information or a trial of our software, you may be asked to provide your email address. If you have provided us your email address, please note that Articulate periodically sends emails about services, products, and content we think will help our customers succeed.
You have the right to ask us not to process your Personally Identifiable Information for marketing purposes. We will inform you (before collecting your PII) if we intend to use your PII for marketing purposes to promote our products or products similar to those you have subscribed to. We will also ask for your consent if we intend to disclose your PII to any third party for marketing purposes. If you do not wish to (or no longer wish to) receive marketing emails, you can exercise your right to do so by unsubscribing at any time using an opt-out link contained in every marketing email.
Articulate uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). The third-party vendors, including Google, will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our products to those who have shown interest in them.
Ads Preferences Manager.
Network Advertising Initiative opt-out page.
We may participate with third party analytics partners to monitor and analyze Web traffic and to keep track of user behavior on this site.
Google Analytics (Google) - Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google utilizes the data collected to track and examine the use of this site, to prepare reports on its activities, and to share them with other Google services.
You can contact us to find out if we are processing your Personally Identifiable Information. If we are, you can ask us what Personally Identifiable Information of yours we hold and what we do with your data. If you would like, we can also provide you (or, where technically feasible, your chosen third party) with a copy of any Personably Identifiable Information that we hold about you, subject to a fee specified by law (not to exceed the reproduction cost of such document).
If, once you've spoken with us, you find out that the Personally Identifiable Information that we hold about you is incorrect or incomplete, please let us know and we will correct any mistakes.
We may decline a request for access to or correction of Personally Identifiable Information in circumstances prescribed by the Privacy Act 1988 (Cth) (Australia), and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons) and the mechanisms available to you to make a complaint.
If you no longer want to use the Articulate services, or want us to stop using or to delete your Personally Identifiable Information, you can contact us and tell us why. In certain circumstances we may not be able to stop using your Personally Identifiable Information but, if that is the case, we'll let you know and tell you why.
If you want to tell us about any specific wishes you have regarding the use or storage of your Personally Identifiable Information after your death/demise, please contact us.
If you wish to speak to us in relation to any of these rights, please contact us using the details set out below.
Retaining Your Data
We retain your Personally Identifiable Information indefinitely. PII is retained to preserve history in the E-Learning Heroes community and to provide the ongoing ability to participate. Please contact us at firstname.lastname@example.org to request the deletion of your PII from our system.
Although Articulate will take reasonable measures not to disclose information about you or the contents of your communications, we may be compelled to do so in the good-faith belief that such action is reasonably necessary (a) to comply with the law; (b) to comply with legal process; (c) to enforce these terms and conditions; (d) to respond to claims that any content violates the rights of third parties; (e) to facilitate the terms of an acquisition of Articulate by, or merger with, another company; or (f) to protect the interests of Articulate or others.
Privacy Shield Notice for Users in the European Union
In compliance with the EU-US Privacy Shield Principles, Articulate Global, Inc. commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our Privacy Shield policy should first contact Articulate Global, Inc. at
Articulate Global, Inc. has further committed to refer unresolved Privacy Shield complaints to the EU Data Protection Authorities. Contact details for the EU data protection authorities can be found at
Articulate Global, Inc. will cooperate with the appropriate EU Data Protection Authorities during investigation and resolution of complaints brought under Privacy Shield. These recourse mechanisms are available at no cost to you.
The Federal Trade Commission has jurisdiction over Articulate Global, Inc.'s compliance with this Policy and the EU-US Privacy Shield Framework. As a last resort, privacy complaints that remain unresolved after pursuing these and other channels may be subject to binding arbitration before the Privacy Shield Panel to be created jointly by the US Department of Commerce and the European Commission.
Links to Other Websites
This site may contain links to other websites operated by our joint venture marketing partners. If you do click on any of the links to their websites or accept any of their promotional offers, your click-through information and any information that you provide in the process of registration or purchase will be transferred to these sites. We have no responsibility or liability for the policies and practices of these sites. You should be careful to review any privacy policies posted on any of these sites before providing information to them.
Children’s Online Policy
We are committed to preserving online privacy for all of its website visitors, including children. This site is a general audience site. Consistent with the Children's Online Privacy Protection Act (COPPA), we will not knowingly collect any information from, or sell to, children under the age of 13. If you are a parent or guardian who has discovered that your child under the age of 13 has submitted his or her personally identifiable information without your permission or consent, we will remove the information from our active list, at your request. To request the removal of your child's information, please contact our site as provided below under "Contact Us", and be sure to include in your message the same login information that your child submitted.
Do Not Track Requests
Some Web browsers incorporate a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Each browser communicates "Do Not Track" signals to websites differently, making it unworkable to honor each and every request correctly. In order to alleviate any communication error between browsers and website, we do not respond to "Do Not Track" signals at this time. As the technology and communication between browser and website improves, we will reevaluate the ability to honor "Do Not Track" signals and may make changes to our policy.
In an effort to best serve you, your trial download or contact request may be routed to an authorized Articulate partner in your area.
Articulate is an American company and, as such, your Personally Identifiable Information will be transferred to us in the USA. As we value the security of your Personally Identifiable Information, we have been certified as complying with the Privacy Shield . More information on our compliance with the Privacy Shield and on the Privacy Shield itself can be found in our Privacy Shield Notice.
If you have any complaints about our use of your Personally Identifiable Information, please let us know. You can contact us at any time at email@example.com and we will take reasonable steps to investigate the complaint and respond to you.
You can also contact your national data protection supervisory authority in order to lodge a complaint against us
Questions? We welcome your questions and/or comments. Please send all questions to firstname.lastname@example.org.
Material Modifications Since November 9, 2016: none; however, certain provisions were clarified, as follows:
- Usage Data
- Information Sharing
- Children’s Online Policy
- Do Not Track Requests