"Personally Identifiable Information" (or "PII") refers to information that directly or indirectly tells specifically who you are, such as your name, phone number, company name, job, email, postal address, Internet Protocol (IP) address or any other information that could be linked to you with reasonable effort.
Information Collection and Usage
Articulate collects information on our users in two ways: by your voluntary submissions (for instance, you may give us information about yourself if you sign up for one of our email newsletters or submit a trial request. This includes, without limitation, information such as your name or your email address) and through technical means while visiting the website (this would include the IP address used to connect your computer to the internet).
The information Articulate collects is used in a variety of ways: to provide you with our personalized or enhanced service, for internal review; to improve the content of the site, thus making your user experience more valuable; to notify you about updates; to provide you with information you have requested; and to let you know about our products and services.
When requesting information or a trial of our software, you may be asked to provide your email address. If you have provided us your email address, please note that Articulate periodically sends emails about services, products, and content we think will help our customers succeed.
You have the right to ask us not to process your Personally Identifiable Information for marketing purposes. We will inform you (before collecting your PII) if we intend to use your PII for marketing purposes to promote our products or products similar to those you have subscribed to. We will also ask for your consent if we intend to disclose your information to any third party for marketing purposes. If you do not wish to (or no longer wish to) receive marketing emails, you can exercise your right to do so by unsubscribing at any time using an opt-out link contained in every marketing email.
Articulate uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). We respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party re-marketing system.
The third-party vendors, including Google, will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our products to those who have shown interest in them.
Ads Preferences Manager.
Network Advertising Initiative opt-out page.
You can contact us to find out if we are processing your Personally Identifiable Information. If we are, you can ask us what Personally Identifiable Information of yours we hold and what we do with your data. If you would like, we can also provide you (or, where technically feasible, your chosen third party) with a copy of any Personably Identifiable Information that we hold about you, subject to a fee specified by law (not to exceed the reproduction cost of such document).
If, once you've spoken with us, you find out that the Personally Identifiable Information that we hold about you is incorrect or incomplete, please let us know and we will correct any mistakes.
We may decline a request for access to or correction of Personally Identifiable Information in circumstances prescribed by the Privacy Act 1988 (Cth) (Australia), and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons) and the mechanisms available to you to make a complaint.
If you no longer want to use the Articulate services, or want us to stop using or to delete your Personally Identifiable Information, you can contact us and tell us why. In certain circumstances we may not be able to stop using your Personally Identifiable Information but, if that is the case, we'll let you know and tell you why.
If you want to tell us about any specific wishes you have regarding the use or storage of your Personally Identifiable Information after your death/demise, please contact us.
If you wish to speak to us in relation to any of these rights, please contact us using the details set out below.
Retaining Your Data
We retain your Personally Identifiable Information indefinitely.
Our policy is not to disclose Personally Identifiable Information to unrelated third parties unless required to do so by law or legal process. Articulate, at its sole discretion, reserves the right to make exceptions to this policy in extraordinary circumstances (such as a bomb or suicide threat, or instances of suspected illegal activity) on a case-by-case basis.
Although Articulate will take reasonable measures not to disclose information about you or the contents of your communications, we may be compelled to do so in the good-faith belief that such action is reasonably necessary (a) to comply with the law; (b) to comply with legal process; (c) to enforce these terms and conditions; (d) to respond to claims that any content violates the rights of third parties; (e) to facilitate the terms of an acquisition of Articulate by, or merger with, another company; or (f) to protect the interests of Articulate or others.
Privacy Shield Notice for Users in the European Union
In compliance with the EU-US Privacy Shield Principles, Articulate Global, Inc. commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our Privacy Shield policy should first contact Articulate Global, Inc. at
Articulate Global, Inc. has further committed to refer unresolved Privacy Shield complaints to the EU Data Protection Authorities. Contact details for the EU data protection authorities can be found at
Articulate Global, Inc. will cooperate with the appropriate EU Data Protection Authorities during investigation and resolution of complaints brought under Privacy Shield. These recourse mechanisms are available at no cost to you.
The Federal Trade Commission has jurisdiction over Articulate Global, Inc.'s compliance with this Policy and the EU-US Privacy Shield Framework. As a last resort, privacy complaints that remain unresolved after pursuing these and other channels may be subject to binding arbitration before the Privacy Shield Panel to be created jointly by the US Department of Commerce and the European Commission.
In an effort to best serve you, your trial download or contact request may be routed to an authorized Articulate partner in your area.
Articulate is an American company and, as such, your Personally Identifiable Information will be transferred to us in the USA. As we value the security of your Personally Identifiable Information, we have been certified as complying with the Privacy Shield . More information on our compliance with the Privacy Shield and on the Privacy Shield itself can be found in our Privacy Shield Notice.
If you have any complaints about our use of your Personally Identifiable Information, please let us know. You can contact us at any time at firstname.lastname@example.org and we will take reasonable steps to investigate the complaint and respond to you.
You can also contact your national data protection supervisory authority in order to lodge a complaint against us
Questions? We welcome your questions and/or comments. Please send all questions to email@example.com.