Drive customer retention with effective communication
This customizable template explores the importance of feedback in customer service and offers strategies to effectively respond to customer input.
Get a jump start on creating customer experience courses
Articulate 360 includes 1000+ templates, including customer experience training templates, built by e-learning experts. This customer service template includes topics critical to a successful customer service training program. The fully customizable course is full of engaging multimedia and interactive blocks to increase engagement.
Course template topics include:
Sample learning objectives
Customize this practical template with your business’s information to help customer service teams quickly achieve fundamental customer experience learning objectives. For example:
- Identify why customer feedback is critical to business success.
- Explain methods to solicit customer feedback and analyze the best techniques to use in various situations.
- Practice and demonstrate how to effectively respond to customer feedback to improve customer satisfaction and retention.
Key features used
Explore the Articulate 360 features that make this course effective and engaging
Video
Captivate learners with high-quality multimedia blocks
Sorting quiz
Test learner knowledge with interactive assessment questions
Interactive blocks
Make courses digestible with accordions, flashcards, and process blocks.
The Articulate difference
Save time and improve training experiences with Articulate 360
Supercharged with AI
- Stay in the driver’s seat while creating content nine times faster.
- Get high-quality help from AI Assistant built for instructional design
Designed for all skill levels
- Powerful enough for a seasoned professional
- Easy enough for beginners from any line of business
Accessibility-focused
- Build inclusive e-learning in software that broadly supports WCAG and Section 508
- Robust features include keyboard navigation, screen reader support, and custom closed captions
Global e-learning community
- Grow your skills with E-Learning Heroes, a thriving community of 1.4 million active users
- Join empowering discussions and weekly challenges, and access hundreds of free templates and downloads
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Ready to start creating?
Create, collaborate on, and distribute engaging onboarding training to your teams with Articulate 360, the #1 e-learning platform for creating workplace learning.