Help agents provide exceptional customer service
This fully customizable course template covers practical techniques to help representatives successfully manage difficult situations and improve customer satisfaction.
Start with a template and get to finished faster
Articulate 360 includes free access to 1000+ course templates built by e-learning experts. Templates are interactive, visually engaging, and fully customizable with your own brand content. This course was designed to promote learner comprehension of key customer service skills.
Course template topics include:
Sample learning objectives
Customize this template to fit your team’s unique needs. It’s easy to update as often as needed. For example, you can:
- Help prepare customer service agents for the different types of conversations they may experience on the job
- Guide agents through everyday processes and those that change frequently
- Equip your team with the skills needed to turn even the most difficult conversations into positive customer experiences
Key features used
Explore the Articulate 360 authoring features that helped create this effective course
Intuitive authoring
Stack and arrange media, text, and interactive blocks to create training easily
Rich media
Create gorgeous courses with access to 13M+ photo, video, and illustration assets
Easy interactivity
Keep learners engaged with flashcards, sorting activities, and quizzes that reinforce new skills
The Articulate difference
Save time and improve onboarding experiences with Articulate 360
Supercharged with AI
- Get high-quality help from the easy-to-use AI Assistant that fits seamlessly into your course creation workflow
- Automate tasks and create engaging courses quickly
Designed for all skill levels
- Easy enough for beginners from any line of business, no need to be an instructional designer
Accessibility-focused
- Build inclusive onboarding in software that broadly supports WCAG and Section 508 standards
- Robust features include keyboard navigation, screen reader support, and custom closed captions
Global e-learning community
- Grow your skills with E-Learning Heroes, a thriving community of 1.4 million active users
- Join empowering discussions and weekly challenges, and access hundreds of free templates and downloads
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Ready to start creating?
Create, collaborate on, and distribute engaging customer service training to your teams with Articulate 360, the #1 e-learning platform for creating workplace learning.