Articulate 360 FAQs: Storyline 360

Article Last Updated Apr 17, 2017

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Articulate Storyline 360 lets you create any interactive e-learning course you can imagine, easily. See these FAQs for answers to common questions about Storyline 360.

​What is Storyline 360?

Storyline 360 empowers you to create any interactive e-learning course you can imagine for any device imaginable, from desktop and laptop computers to tablets and smartphones.

Storyline 360 is part of Articulate 360, which has everything you need for the entire course authoring process. An annual subscription service, it’ll provide you with continuous feature updates to Storyline. Articulate 360 includes the latest version of Storyline, our new web-based responsive authoring tool called Rise, plus all of our other authoring tools. It also includes 1.5+ million course assets such as templates and stock photos, an easy-to-use project review app, and live online training with industry experts.

Take a tour of Storyline 360 to learn more.

Where can I find tutorials and user guides for Storyline 360?

See these video tutorials to get started, and refer to these user guides for details.

Be sure to check out our exclusive, online webinars in Articulate Live. It's included with your Articulate 360 subscription.

And if you have any questions, post them in E-Learning Heroes. The largest e-learning community in the world is standing by, ready to help.

What are the system requirements for Storyline 360?

See this article for Storyline 360 tech specs.

How do I install and update Storyline 360?

We made it super simple to install and update Storyline 360.

First, install the Articulate 360 desktop app and sign in with your Articulate ID email address and password.

Then, click the Install button for each app you want to install, such as Storyline 360.

The Articulate 360 desktop app will notify you when updates are available. Just click the Update button for each app that has a new update.

Can I install Storyline 360 on my Mac?

Mac users can install Storyline 360 in Parallels Desktop, VMware Fusion, or Apple Boot Camp.

See these best practices for using Articulate software in a virtual environment:

Is there a silent installer for Storyline 360?

Yes. We've prepared an MSI file and a detailed deployment guide for centrally-managed installations of Articulate 360 apps. Contact us for details.

How do I activate Storyline 360?

It's easy. Just sign into the Articulate 360 desktop app with your Articulate ID email address and password.

If you have an active subscription, Storyline 360 will automatically work as expected. If your subscription has expired, Storyline will no longer work, but you can re-enable it by renewing your subscription.

Do I have to be connected to the internet to use Storyline 360?

Initially, you must be online to sign into the Articulate 360 desktop app, which allows you to install and use Storyline 360. Thereafter, you can use Storyline offline up to 99 days at a time (or 30 days for free trials).

If you're offline longer than 99 consecutive days, Storyline will stop working. To re-enable it, simply connect to the internet and sign into Articulate 360.

As long as you're online, you can use Storyline without interruption. If you go offline (for example, when you're traveling), the 99-day clock begins, allowing you to use it offline. The 99-day clock resets each time you connect to the internet and sign into Articulate 360.

My organization doesn't allow internet access at all. Can I use Articulate 360 offline?

Initially, you must be online long enough to sign into Articulate 360 and install the desktop-authoring apps, such as Storyline 360. Then you can use the apps offline up to 99 days at a time (or 30 days for free trials).

If you're offline longer than 99 consecutive days, the apps will stop working. To re-enable them, you'll need to connect to the internet long enough to sign into Articulate 360, which resets the 99-day offline clock.

Can Storyline 360 be installed on the same computer with previous versions of Storyline?

Yes. Storyline 360 can be installed side by side with Storyline 1 and/or Storyline 2 on the same computer.

Can I upgrade my existing Storyline 1 and Storyline 2 projects to Storyline 360?

Yes. Just open your existing projects with Storyline 360, then confirm that you want to upgrade them when prompted. It's that easy.

And don't worry. Backup copies of your original project files will automatically be created in case you need to go back later.

See this article for additional details.

Can I edit Storyline 360 projects with previous versions of Storyline?

No. Storyline 360 projects can't be opened, edited, or published with Storyline 1 or 2.

Can the same project file be opened with Storyline 360 and Storyline 3 interchangeably?

Storyline 3 is the same as Storyline 360 but without Articulate 360 subscription features, such as Content Library and Articulate Review. This means you can open Storyline 3 and Storyline 360 projects interchangeably, which is great when you’re collaborating with other Storyline users.

As Storyline 360 continues to evolve, there will be new features that exist only in Storyline 360. This means you won’t be able to open Storyline 360 projects in Storyline 3 if they include new features specific to Storyline 360. You’ll still be able to open Storyline 360 projects in Storyline 3 if they don’t have Storyline 360–specific features, and you’ll always be able to open Storyline 3 projects in Storyline 360.

How do I make embedded Engage interactions work in HTML5 output when I upgrade to Storyline 360?

Storyline 1 and 2 supported Engage interactions in Flash output only, but Storyline 360 supports Engage interactions in Flash and HTML5 output.

To take advantage of the new HTML5 support when you upgrade existing courses to Storyline 360, click Edit in Engage on the Storyline ribbon for each embedded interaction, then simply click Save and Return to Storyline on the Engage ribbon. That's it!

To learn more about upgrading courses to Storyline 360, see this article.

How does the responsive player work?

The all-new responsive player will automatically display when you view Storyline 360 HTML5 courses on tablets and smartphones. It adapts to the screen size and orientation of any mobile device for the best viewing experience—no extra work required. Just publish your course and let the player do all the work for you.

When you view the same Storyline 360 courses on desktop and laptop computers, the standard player will be used.

To learn more about the responsive player, see these FAQs.

Are Storyline 360 courses compliant with accessibility guidelines?

Yes. See these articles for details: