Articulate 360 FAQs: Teams

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An Articulate 360 Teams subscription gives you simple account management, priority support, and exclusive collaboration features. See these FAQs for answers to common questions about teams.

What's the difference between Articulate 360 and Articulate 360 Teams?

Articulate 360 Teams includes all the benefits of an individual Articulate 360 subscription plus easy team management, seat management, consolidated billing, priority support, and unlimited storage space. The Articulate 360 Teams plan is ideal for organizations and offers many additional benefits, including exclusive collaboration features, such as shared team slides in Storyline 360 and collaborative authoring in Rise 360.

Can I buy a subscription on behalf of someone else?

Although you can’t purchase individual Articulate 360 subscriptions on behalf of someone else, Articulate 360 Teams subscriptions are ideal for this scenario.

When you purchase an Articulate 360 Teams subscription, you automatically become the account owner and an admin for the team. If you’re purchasing on behalf of someone else, you can remove yourself from the admin role and designate others to be admins for the team. Here’s how to add and remove admins.

Can I add more user seats to my team later?

Yes, the account owner can buy more seats as your team grows. Sign in to your account management console, then click either Manage Team or Billing on the left side of the screen. Click Buy More Seats and make your selections. See this article for details and answers to common questions.

Is there a tutorial to help me manage my team?

Yes. See this article to get started with Articulate 360 Teams. And see this user guide for even more details.

Can I assign admins to manage specific users?

Yes! You can delegate team management to group admins. Organize your users in groups, such as departments or locations. Then assign admins to manage each group. Watch this video for a brief overview and check out this article for details on managing users, groups, and admins.

Can I import users for my team all at once?

Yes. Just list their email addresses in a CSV file and upload it to your account. See this article for details.

Can individual users be assigned to more than one subscription?

No. Each user can be a member of only one team.

What happens to users’ apps and data when they're removed from a team?

When you remove a user from your team, their Articulate 360 apps stop working, and you get to choose what happens to their online content, including Rise 360 courses, Review 360 projects, and Storyline 360 team slides. You can transfer their content to another team member, delete it, or do nothing. See this article for details.

Can I swap users in and out of seats?

One of the benefits of an Articulate 360 Teams subscription is that you can reassign seats when team members leave the company or their roles change. However, you can't frequently swap multiple people in and out of the same seat. In each 12-month period, you can transfer seats up to two times the number of seats in your account. For example, if your team has 10 seats, you can make up to 20 transfers per year.

When a seat is transferred from one user to another, what happens to the first user's content?

You get to choose what happens to their content. You can transfer it to another team member, delete it, or do nothing with it. See this article for details.

And if you don't have any open seats to give the new user, you can remove the first user from your team and transfer their content and seat to the new user all at once. Here's how.

Can more than one author work on the same Rise 360 course at the same time?

Yes! Articulate 360 Teams get exclusive product features that help them collaborate, such as Rise 360 collaborative authoring. Team members can create and edit different lessons in the same course at the same time or take turns fine-tuning the same lesson. You can even give collaborators different levels of access by making them authors or admins. Learn more.

Are there any collaborative features that work across teams?

Yes! In fact, you can add as many collaborators to a Rise 360 course as you like (as long as they have an Articulate 360 Teams subscription) even if they are from other teams. Click here to read all about it.

To get feedback from stakeholders, whether they have a subscription or not, you can publish your course to Review 360. Learn more about it here.

For members of the same team, you have two additional collaborative tools: Storyline 360 team slides and Rise 360 block templates. You can read more about those right here.

How does my team use Review 360 to collaborate on projects?

Review 360 is a web app for collaborating with stakeholders on e-learning projects. You simply publish a course to Articulate 360 where you use Review 360 to collect feedback. Then update your project with the recommended changes and keep everyone in sync with the latest version of the course. Change management just got a whole lot easier.

Take a tour of Review 360 to learn more. Watch this video overview to get started. And check out this user guide on the review process. It'll explain to your stakeholders how to use Review 360 to collaborate on e-learning projects.