Sometimes, we may ask you to share Articulate 360 logs from your computer to help troubleshoot a problem. We want to be transparent about the data we request, and we want you to feel comfortable sharing it with us. We respect you and your privacy. Here's what's included when you send us your logs and what we do with it.
What’s in Articulate 360 Logs
Articulate 360 Error Logs
Articulate 360 logs list error messages and event notifications from Articulate apps. The log files are named after Articulate apps or features and start with the words below followed by the date (Ex. Peek_20220206_085852.log):
Articulate 360 logs may include your name, Articulate ID (email address), file names for your Articulate 360 projects, including Storyline 360 team slides or those published to Review 360, and file paths for those projects.
Note: You can delete logs from your Articulate 360 desktop app. See this article for more details on deleting logs.
Windows Event Logs
The following Windows event logs record events that occur on your machine. They store system, security, and application notifications. Event logs help diagnose system problems and predict potential issues.
|Application.evtx||Events triggered by installed apps or programs|
|HardwareEvents.evtx||Events related to hardware|
|Internet Explorer.evtx||Events recorded by Internet Explorer|
|Microsoft-Windows-Windows Defender Operational.evtx||Events from Microsoft Defender Antivirus|
|OAlerts.evtx||Alerts generated by Microsoft Office apps|
|System.evtx||Events logged by Windows system components|
Event logs might contain your email address, computer name, and user name.
Windows System Logs
The following Windows system logs store hardware and software info about your computer. They list installed applications, file paths, group policies, system info, and Windows updates.
|computer-info.log||Information about the computer, such as the operating system, manufacturer, model, and processor|
|devices.log||Hardware devices connected to the computer|
|directx.log||Multimedia devices related to Microsoft DirectX|
|environment-variables.log||System information, such as file paths, directories for temporary files, and app-specific options|
|folders.log||File paths for system and user folders|
|group-policy.log||Definition of the user's security access on the computer|
|products.log||Programs or apps currently installed|
|updates.log||Windows updates currently installed|
System logs include your computer name and user name, which could be considered personal information if they include, for example, your full name.
What We Do with Your Logs
We only use your logs to troubleshoot problems you report with Articulate apps. We then delete your logs from our system when we resolve the issue and close your case. Your logs are temporarily stored on our servers with your support case and are deleted after 180 days.