Sometimes, we may ask you to share Articulate 360 logs from your computer to help troubleshoot a problem. We want to be transparent about the data we request, and we want you to feel comfortable sharing it with us. We respect you and your privacy. Here's what's included when you send us your logs and what we do with it.
What’s in Articulate 360 Logs
Articulate 360 Error Logs
Articulate 360 logs list error messages and event notifications from Articulate apps. The log files are named after Articulate apps or features and start with these words:
Articulate 360 logs include your Articulate ID (email address), file names for your Articulate 360 projects, and file paths for those projects.
Windows Event Logs
The following Windows event logs store system, security, and application notifications. Event logs help diagnose system problems and predict potential issues.
- Internet Explorer.evtx
- Microsoft-Windows-Windows Defender Operational.evtx
Event logs might contain your email address, computer name, and user name.
Windows System Logs
The following Windows system logs store hardware and software info. They list installed applications, file paths, group policies, system info, and Windows updates.
System logs include your computer name and user name, which could be considered personally identifiable information (PII) if they include, for example, your full name.
What We Do with Your Logs
We only use your logs to troubleshoot problems you report with Articulate apps. Your logs are temporarily stored on our servers with your support case. We delete your logs when we resolve the issue and close your case.