Admins for an Articulate 360 Teams account don't have user seats by default, meaning you can be an admin without being a user. To use the Articulate 360 apps, such as Storyline 360 and Rise, admins must be assigned to user seats.
If you're an admin for your team but aren't assigned to a user seat, here are some things you'll see:
- Web apps, such as Rise and Articulate Review, won't work.
- You won't have a download button for the desktop-authoring apps, such as Storyline 360.
- If you previously installed the Articulate 360 desktop app, you'll see a "trial expired" message in the app.
The good news is it's easy to fix. Just assign yourself to a user seat.
If you don't have any open seats on your team, you can either remove a user from your team so you can take over the seat or purchase additional seats for your team.