Articulate 360: Terms of Service (TOS) Changes

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This article details changes Articulate Global, LLC made to the Articulate 360 General Terms of Service.

March 31, 2023

We added or revised a few definitions.

Services: In the preamble, we revised the definition “Services” to include Optional Features.
Users: In Section 4, we added clarification and defined “users” for Articulate 360, which are words used interchangeably throughout the Terms of Service, including learners, seats, subscribers, and end users.

We changed our tax language.

In Section 6.2, we revised the language to accurately align with our practice, including (1) that tax is only included if listed on an order and (2) taxing is based on the address either listed in the terms or the organizational address provided by customers when they sign up for the Services.

We added Optional Features, Upgrades, and Exceeding User Limits.

In Section 6.5, we added the definition of optional features, how to purchase, the users available during an order period, how overages or upgrades of users are handled, pricing, and the subscription renewal for these Optional Features.

We changed the refund and renewal terms.

Removed Section 11.3, which allowed you to terminate or cancel your annual subscription in the first thirty (30) days after you subscribe or renew for a full refund. You can still terminate for cause (for a material breach) and receive a prorated refund of your prepaid fund. You may also terminate for convenience; however, we can't provide a refund of your prepaid funds. The thirty (30) day trial allows you to fully explore Articulate 360 to make sure it's right for you and your organization.
Modified the notice period for renewing your subscription, based on your contract. If you don't intend to renew your annual subscription, we now require 30 days' notice before your current subscription term expires (see Section 11.1). Previously, we only required 10 days. We made this change to align our terms to industry standards and our customer’s procurement procedures.

Added “videos” to our Content Files definition in Section 2.11. We did this to accommodate the addition of real content course templates and lesson templates in Rise 360.