Articulate Online End-of-Life Transition Guide

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We’re shutting down Articulate Online on December 31, 2021, after 15 years of service. We didn’t make this decision lightly, and we sincerely appreciate you choosing our legacy learning management system to deliver and track your training content. We firmly believe it’s time to focus our resources on the products that provide the most long-term value—Articulate 360 and Rise.com.

This article describes what you need to know to prepare for the end of Articulate Online and transition to another online training system, such as Rise.com. We’re here to help you along the way, and we’ll continue to fully support Articulate Online until the end of 2021.

Timeline of Events

Here are the events leading up to the Articulate Online shutdown.

September 30, 2020

On September 30, 2020, we’ll stop selling new subscriptions for Articulate Online, and we’ll no longer allow upgrades or downgrades for existing subscriptions.

October 1, 2020 - November 30, 2020

Your subscription will continue to renew at your current plan level and cadence (monthly or annually).

December 1, 2020 - December 31, 2021

Your subscription will renew on your scheduled renewal date. However, if you’re on an annual subscription, we’ll migrate you to a monthly renewal cycle so you have the flexibility to move off of Articulate Online as soon as you’re ready. Monthly renewals must be paid via credit card.

You can keep renewing monthly throughout 2021. Since we bill in advance, the last month you can renew is November 2021, which gives you service until the end of your term in December 2021.

If your final paid month of service ends in the middle of December 2021, we’ll give you the remainder of December for free. You’ll have access to Articulate Online until we shut down the service on December 31, 2021.

If you have questions about your subscription billing or renewal, contact us at ao@articulate.com.

December 31, 2021

On December 31, 2021 at 12pm EST, we’ll shut down Articulate Online, and hosted content will no longer be accessible.

Prepare Your Content for Another System

You can continue to track courses in Articulate Online until the end of 2021 while you prepare your content for another training system. Articulate Online doesn’t have an export feature, so you’ll need to republish your Storyline and Studio courses as LMS packages, then upload them to a new system.

Republish Your Content

To track your content in another training system, publish your projects for LMS distribution. If you’re not sure how to do that, refer to the following user guides, depending on your versions of Storyline and Studio. Be sure to publish HTML5 output since Adobe will discontinue Flash at the end of 2020.

Storyline

Presenter

Quizmaker

Engage

When Adobe discontinues Flash, Storyline 1, Storyline 2, and Studio ’13 will no longer work. If you’re using these legacy versions of Storyline and Studio, we recommend upgrading to Storyline 3 or Articulate 360 (which includes both Storyline 360 and Studio 360) so you can continue to publish HTML5 content that works beautifully in all major browsers on computers, tablets, and smartphones.

Try Rise.com, the Online Training System Employees Love

As you evaluate your future needs, we hope you’ll consider our newest product, Rise.com. Like Articulate Online, you can host, deliver, and track SCORM content in Rise.com. Unlike Articulate Online, you can also create training in Rise.com and get access to tons of prebuilt, fully customizable content. In short, Rise.com is an all-in-one training system. It makes training easy to create, enjoyable to take, and simple to manage all in one place. You can start a free, 30-day trial of Rise.com or contact a member of our Rise.com team to learn more.

To track your Storyline and Studio courses in Rise.com, publish them as LMS packages and choose SCORM 1.2 or any edition of SCORM 2004 as your LMS standard. Then import them into Rise.com. Watch this video demonstration:

 

Export Your Activity Reports

Before your subscription expires or Articulate Online shuts down, we recommend exporting your activity reports so you have a record of your learners’ training history. You can export reports as PDF, CSV, and XML files.

Who can run reports?

  • Members of the Administrators group
  • Members of the Publishers group
  • Any user who has been granted reporting permissions

How do I export reports?

  1. Sign in to your Articulate Online account and go to the Reports tab.
  2. Select any built-in report, such as Content Activity, or create your own custom report.
  3. After running a report, click Export in the upper right corner and choose a file format (PDF, CSV, or XML).

Can I include users’ profile data in reports?

Yes. When you export reports as CSV or XML files, you can include each user’s profile data, such as phone number and mailing address (if the data is available). To enable this reporting feature:

  1. Sign in to your Articulate Online account as an administrator and go to the Settings tab.
  2. Click Other Settings, then mark the box to Include full user profile data in exported CSV and XML reports.
  3. Click Save.

FAQs

Can I pay for monthly renewals via purchase order or wire transfer?

All monthly subscriptions must be paid via credit card.

Can I download my Articulate Online data?

How does Rise.com compare to Articulate Online?

Great question! Check out the following comparison and take a look at the Rise.com FAQs to learn more.

 

Rise.com

Articulate Online

What is it?

Rise.com is an online training system that makes training easy to create, enjoyable to take, and simple to manage.

It's an all-in-one, enterprise-class system.

Articulate Online hosts and tracks content created with Storyline and Studio authoring apps.

What can it host?

Easily create courses, guides, and other training content right in Rise.com.

Transfer content from Rise 360 with the click of a button.

Import SCORM content from Storyline, Studio, and third-party apps.

Articulate Online hosts Storyline and Studio content only.

Delivery & Enrollment

SupportedSupported

Tracking

SupportedSupported

Learning Paths

SupportedNot supported

Training Library/Catalog

SupportedNot supported

Authoring Capabilities

SupportedNot supported

Prebuilt Business Content

SupportedNot supported

Sample Courses

SupportedNot supported

Templates

SupportedNot supported

Public Access

Not supportedSupported

User Profile

Business users who want to create formal and informal training

Instructional designers and e-learning developers

Organizations that want to track Storyline and Studio content only

Billing Options

Monthly, annual, multi-year

Monthly, annual

Pricing Model

Tiered plans based on number of people (in price bands) added to the system

Each person can assume multiple roles, including learner, author, reporter, and admin

Tiered plans based on the number of learners, publishers, and content items

Can I transfer my Articulate Online data to Rise.com?

There isn’t a direct migration path from Articulate Online to Rise.com. However, you can republish your Storyline and Studio projects as LMS packages (SCORM 1.2 or SCORM 2004) and then import them into Rise.com. Check out this video tutorial.

Although you can’t transfer your users from Articulate Online to Rise.com, you can import users into your Rise.com team all at once or even synchronize your organization’s user directory with Rise.com via single sign-on (SSO).

And you can export activity reports from Articulate Online to keep a record of your learners’ training history.

Which versions of Storyline and Studio do I need to publish content for Rise.com?

To import content into Rise.com, you need to publish SCORM packages. And since Adobe is discontinuing Flash at the end of 2020, you also need to publish HTML5 output. Therefore, you can use the following versions of Storyline and Studio, which support both SCORM and HTML5.

Storyline

  • Storyline 360
  • Storyline 3
  • Storyline 2*
  • Storyline 1*

Studio

  • Studio 360
  • Studio ‘13*

*HTML5 output from Storyline 1, Storyline 2, and Studio ‘13 works in Google Chrome and Safari. However, it won’t work reliably in other browsers. We recommend that you upgrade to Storyline 3 or Articulate 360 (which includes both Storyline 360 and Studio 360), as these apps don’t have any Flash dependencies and their HTML5 output works in all major browsers. Let us know if you want to discuss upgrade options.

Can I move to Rise.com before my Articulate Online subscription ends?

Absolutely! Start a free, 30-day trial of Rise.com and, when you’re ready, select an annual or monthly plan. If you have questions or want to discuss your purchasing options and potential discounts, contact us.

Can Rise.com courses be public or must users sign in?

Rise.com training isn’t public and doesn’t support anonymous or guestbook participation. Each learner must be a member of your Rise.com team. You can make courses visible to your whole team by publishing them to your training library.

Does Rise.com Have Reports Similar to Articulate Online?

One of the great things about Rise.com is having access to detailed statistics about your users and their interactions with your Rise.com content.

To help you get your bearings, we created a list of Articulate Online reports and their analogous Rise.com reports, as well as where you can find the data in the Rise.com interface. To find out where the info is in Rise.com, check the tables below. We arranged them so the reports that have 1:1 parity are at the top, followed by reports that need a little more development, and finally, those that don’t apply to Rise.com. We’ll update this list as new reporting options become available in Rise.com.

Available Now

These Rise.com reports provide the same functionality as Articulate Online.

Articulate Online Report

Rise.com Report

How It Compares

Activity

Course

Find each learner's activity in a course in the individual course reports on the Rise.com course report tab. Individual course reports are sortable by learner, duration, the number of lessons viewed, quiz score, and due date. Groups are also available in the exported CSV file.

Similar Data Exists

These Rise.com reports provide info similar to their Articulate Online counterparts.

Articulate Online Report

Rise.com Report

How It Compares

Score Results

Course

Find quiz scores for each learner in a course in the individual course reports on the Rise.com course report tab. You can sort each course report by quiz score (with red and green values for failed and successful attempts). We’re tracking demand for a course-level average score, overall pass/fail rate, and the number of questions answered. Let us know if you’d like to see these features.

User Activity
(What content did a user view?)

Course or Learner

You can sort course reports by user and expand each entry to see a user’s activity in a course.

You can also view individual learner reports to see the activity of a learner in all courses. This report doesn’t track lesson counts the same way Articulate Online tracks slide counts.

User Activity
(Who hasn't viewed a particular course?)

Course

Sort the course report by status to quickly see who’s completed the course, who’s in progress, and who hasn’t yet started the course.

In Development

We’re currently working on adding these reports to Rise.com.

Articulate Online Report

Rise.com Report

How It Compares

Answer Breakdown

None

Rise.com doesn’t currently have question-level reporting, but it’s on our roadmap!

Attempt Detail

None

This will be part of the question-level reporting coming soon to Rise.com.

Under Consideration

We’re exploring options for adding more reports to Rise.com.

Articulate Online Report

Rise.com Report

How It Compares

Active Users
(Who were my most active users?)

Activity

The activity report provides a record of all activity for your Rise.com account. The activity tab is also available for individual learners, courses, and learning paths. It provides raw data but not qualitative info. Export the activity report to a CSV file for easy data analysis.

Active Users
(When was the last time users logged in?)

None

Rise.com doesn’t keep track of user logins, only course activity. If you need login tracking and you manage your users with single sign-on (SSO), check with your identity provider for tracking options.

Traffic

Course (dashboard)

View the total number of lessons learners have completed and hours spent on each course dashboard. We’re tracking demand for more granular metrics. Let us know if you’d like to see this feature.

Progress

Course

Individual progress can be found in the course reports on the Rise.com course report tab. Currently, you can track three learner statuses: Completed, In Progress, and Not Started. We’re monitoring demand for adding more progress metrics. Let us know if you’d like to see more progress data.

Active Groups

Course (exported CSV file)

Exported course reports contain a group field that’s not available in the Rise.com report interface. Use this field in each CSV file to tabulate active groups. We’re tracking demand for adding the group field to the Rise.com report interface. Let us know if you’d like to see this feature.

Group Activity

None

Rise.com doesn’t have group-level reports. However, you can find group information in the CSV files created when you export a course report.

Popular Content

None

Rise.com lessons are analogous to slides in Articulate Online. Rise.com doesn’t track the number of views for individual lessons. Let us know if you’d like to see this data or have other reporting ideas.

Custom Reports

None

Customizable reports aren’t available in Rise.com, but we’re tracking demand for this feature. Let us know if you’d like to create custom reports.

Not Supported

We have no plans to support these Articulate Online reports in Rise.com.

Articulate Online Report

Rise.com Report

How It Compares

Guestbook Responses

None

Rise.com doesn’t allow public viewing of courses, so a guestbook report isn’t applicable.