If you see a “Failed to import PowerPoint presentation” error message in Storyline 360, it means one or more of the following issues is occurring.
The Presentation Is Password Protected
Remove the password protection from the presentation, then import the presentation into Storyline.
You Don't Have a Supported Version of PowerPoint
If a supported version of PowerPoint isn't installed, you won't be able to import presentations into Storyline. Supported versions include PowerPoint 2010-2019 (32-bit and 64-bit) and Office 365 (desktop apps only). If you're using a Mac, Office apps must be installed in your Windows environment.
You Need to Install the Latest Service Pack for PowerPoint
If the issue persists, you may need to update your Microsoft Office software with the latest service pack(s).
PowerPoint Is Running with Different Security Permissions than Storyline
If PowerPoint and Storyline have security privileges, you won't be able to import PowerPoint presentations into Storyline. For example, if the PowerPoint executable file is configured to run as an administrator, you'll need to configure the Storyline executable file to run as an administrator as well.
The Presentation Doesn't Start with Slide Number 1
PowerPoint presentations must start numbering slides from 1 to import successfully into Storyline. If your presentation starts with slide 0 or another number, here's how you can fix it.
- PowerPoint 2013 and Later: Go to the Design tab on the ribbon, click Slide Size, and choose Custom Slide Size. Enter 1 in the Number slides from field and click OK.
- PowerPoint 2010: Go to the Design tab on the ribbon and click Page Setup. Enter 1 in the Number slides from field and click OK.
If You Still Can't Import PowerPoint Presentations...
If this issue persists after using the troubleshooting steps above, it's likely that you need to repair Microsoft Office, especially if you have more than one version of PowerPoint installed. Here's how:
- Do the following, depending on your version of Microsoft Windows:
- Windows 10: Right-click the Start button and select Apps and Features.
- Windows 8: Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then select Programs and Features.
- Windows 7: Navigate to Start > Control Panel > Programs > Programs and Features.
- Select Microsoft Office in the list of programs and click either Modify or Change, depending on your version of Windows.
- When the installer launches, select the option to Repair and follow the prompts.
- When the repair process has completed, reboot your computer and test your software again.