Studio 360: How to Fix Unexpected or Erratic Behavior

Article Last Updated Nov 28, 2016

This article applies to:

If Studio 360 is malfunctioning, first make sure your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency.

If it's still performing erratically, follow the steps below for your version of Microsoft Windows:

Windows 10

You'll need administrative privileges and an active internet connection to install software properly. You may need to ask your IT staff for help with these steps.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Right-click the Start button, then select Programs and Features.
  3. Select Articulate Studio 360 from the list of programs and uninstall it.
  4. Right-click the Start button and click Run.
  5. Type powerpnt.exe /regserver into the Run dialog box and click OK. This repairs the registry keys for PowerPoint.
  6. When the PowerPoint repair process is complete, reboot your computer.
  7. Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
  8. Click the Install button next to Studio 360. A fresh copy of Studio will automatically install.

If you're still experiencing unexpected behavior, make sure Microsoft .NET Framework is enabled and Microsoft Visual Studio 2010 Tools for Office Runtime is installed. Here's how:

  1. To ensure that Microsoft .NET Framework 4.6 is enabled:

    Right-click the Start button, then select Programs and Features.

    Click the link in the left navigation pane to Turn Windows features on or off.

    Mark the box for .NET Framework 4.6 Advanced Services if it's not already selected and click OK.
  2. Verify that Microsoft Visual Studio 2010 Tools for Office Runtime is installed on your computer. If it's missing, download and install it here.

Windows 8

You'll need administrative privileges and an active internet connection to install software properly. You may need to ask your IT staff for help with these steps.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then select Programs and Features.
  3. Select Articulate Studio 360 from the list of programs and uninstall it.
  4. Press Windows Key+R on your keyboard to display the Run dialog box. Or, right-click the lower left corner of your monitor to display the Tools Menu, then click Run.
  5. Type powerpnt.exe /regserver into the Run dialog box and click OK. This repairs the registry keys for PowerPoint.
  6. When the PowerPoint repair process is complete, reboot your computer.
  7. Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
  8. Click the Install button next to Studio 360. A fresh copy of Studio will automatically install.

If you're still experiencing unexpected behavior, make sure Microsoft .NET Framework is enabled and Microsoft Visual Studio 2010 Tools for Office Runtime is installed. Here's how:

  1. To ensure that Microsoft .NET Framework 4.5 is enabled:

    Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then select Programs and Features.

    Click the link in the left navigation pane to Turn Windows features on or off.

    Mark the box for Microsoft .NET Framework 4.5 Advanced Services if it's not already selected and click OK.
  2. Verify that Microsoft Visual Studio 2010 Tools for Office Runtime is installed on your computer. If it's missing, download and install it here.

Windows 7

You'll need administrative privileges and an active internet connection to install software properly. You may need to ask your IT staff for help with these steps.

If you're using Windows 7 with a DPI setting over 100% (i.e., a high resolution monitor), you must use an Aero-enabled system theme for your Articulate 360 apps to work properly. See this article for for more information.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer.
  2. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Studio 360.
  3. Go to the Start menu, type powerpnt.exe /regserver into the search field, and press Enter on your keyboard. This repairs the registry keys for PowerPoint.
  4. When the PowerPoint repair process is complete, reboot your computer.
  5. Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
  6. Click the Install button next to Studio 360. A fresh copy of Studio will automatically install.

If you're still experiencing unexpected behavior, reinstall Microsoft .NET Framework, verify Microsoft Visual Studio 2010 Tools for Office Runtime is installed, and reinstall Adobe Flash Player. Here's how:

  1. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Microsoft .NET Framework 4.5.2 (or later).
  2. Download and reinstall Microsoft .NET Framework 4.5.2 (or later).
  3. Verify that Microsoft Visual Studio 2010 Tools for Office Runtime is installed on your computer. If it's missing, download and install it here.
  4. Using Internet Explorer, uninstall Adobe Flash Player as described in this Adobe article.
  5. Using Internet Explorer, install a fresh copy of Adobe Flash Player.