Every now and then when you’re using Articulate software, you might encounter a bug. We define a bug as a software feature that’s not working as we intended it to. When you report a bug, here’s how we tackle it.
- First, our team will assess how the feature’s current behavior differs from the behavior we intended. Sometimes there’s an error with our product documentation or user behavior rather than a bug. We want to eliminate that possibility first.
- If we confirm that there's a software bug, we work as a team to prioritize the problem. We’ll look at how many customers the bug affects and how seriously those customers are impacted.
- We’ll also talk about how difficult the bug is to fix and if fixing it might cause other problems with the software.
- Once we’ve prioritized the bug, it goes into our development team’s work queue in order of priority. Of course, bugs that affect larger numbers of people or have a significant impact on users will always be tackled first.
You can always check out the latest bug fixes in the release notes for each app.
If you encounter a possible bug with our software, please report it here and we’ll take a look.