Storyline 360 and Studio 360: Flash Output Is Blank in Internet Explorer 11

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If a Storyline 360 or Studio 360 course won’t play or is blank in Internet Explorer 11, it’s probably an issue with Compatibility View in your browser. Here’s how to fix it.

Install the Latest Software Update

Install the latest update for Storyline 360 and Studio 360, then republish your course and try again. We fixed this issue for Flash output in a recent update.

Tip: Since Compatibility View mimics an earlier version of Internet Explorer, HTML5 output won’t work with Compatibility View enabled.

Ask Your LMS Provider to Add a Compatibility Meta Tag

If your course still won’t play after republishing with the latest software update, it may mean your course is opening in an iframe. This is often the case with learning management systems.

When content opens in an iframe, the parent window (the LMS in this scenario) controls the compatibility setting for your course. And if the parent window doesn’t have a compatibility meta tag or if it’s not properly set, it can prevent your course from displaying.

To fix it, ask your LMS provider to add this code to their HTML header:

<meta http-equiv="x-ua-compatible" content="IE=edge" />

Turn Off Compatibility View for Your Hosting Site or LMS

You can avoid this issue by turning off Compatibility View. This may be an option while you’re waiting for your LMS provider to add the meta tag mentioned above.

  1. In Internet Explorer, click the gear icon (or the Tools menu if it’s visible) and choose Compatibility View settings.
  2. Select the URL for your hosting website or LMS, then click Remove.
  3. If you're using an intranet, such as SharePoint, to host your course, uncheck Display intranet sites in Compatibility View.
  4. Click Close.

Switch to a Different Web Browser

If you can’t turn off Compatibility View in Internet Explorer, consider switching to another browser, such as Microsoft Edge or Firefox.