Storyline and Studio: HTML5 Audio Might Not Play in Google Chrome 66 and Later

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Looking for info on videos not working in Chrome 66+? Click here.

Early in 2018, Google stopped autoplaying audio in Chrome 66. This change broke a lot of web content, such as e-learning courses with audio introductions. The internet community cried for help, so Google temporarily rolled back the policy, giving everyone time to update their content.

With the release of Chrome 70 in October 2018, Google stopped autoplaying audio again. And this time, the change is permanent.

Here's how to make your Storyline and Studio courses work in Chrome 70+ and what your learners can expect.

How to Make Audio Work in Google Chrome 70+

Over the summer of 2018, we added support for Google's new autoplay policy to Storyline and Studio. To publish new courses that work in Chrome 70+, install the latest software update. Click here for Storyline 360 and Studio 360 updates. Click here for Storyline 3, Storyline 2, and Studio '13 updates.

To make existing courses compatible with Chrome 70+ without republishing them, simply scan them with our mass update tool. Click here for details.

What Learners Can Expect

In Chrome 70+, learners may see a play button when they launch or resume a course with audio on the first slide. They just need to click the play button to start the course, and audio will play as expected.

After a while, learners may stop seeing the play button as Chrome's Media Engagement Index (MEI) learns that they allowed audio to play on previous visits to the same site. When that happens, audio will automatically play as it did in earlier versions of Chrome.