Storyline and Studio: HTML5 Audio Might Not Play in Google Chrome 66

Article Last Updated

Looking for info on videos not working in Chrome 66? Click here.

To autoplay, or not to autoplay? That is the question Google’s wrestling with. If audio isn’t working in your Storyline and Studio courses in Chrome 66, the short answer is to update Chrome to the latest version, which allows audio to autoplay as expected.

The long answer is that Google stopped autoplaying audio in the original release of Chrome 66, which effectively broke a lot of web content, such as e-learning courses with audio introductions. Then Google responded to the cries for help and rolled back this policy in an update to Chrome 66 on May 15, 2018. But this reprieve is temporary.

Google will stop autoplaying audio again in October 2018 when Chrome 70 is released. And we’ll be ready. Here’s what we’re doing about it and what your learners can expect.

What We’re Doing About Browser Autoplay Policies

Storyline 360 and Studio 360

We added support for Google’s new audio policy in the April 26, 2018 update for Storyline 360 and Studio 360. Install the latest update to make sure your projects work when Google stops autoplaying audio in Chrome 70.

We also created a tool that lets you mass update existing Storyline 360 and Studio 360 courses without republishing them. See this article for details.

Storyline 3

We added support for Google’s new audio policy in the May 8, 2018 update for Storyline 3. Install the latest update to make sure your projects work when Google stops autoplaying audio in Chrome 70.

We also created a tool that lets you mass update existing Storyline 3 courses without republishing them. See this article for details.

Storyline 2

We added support for Google’s new audio policy in the May 24, 2018 update for Storyline 2. Install the latest update to make sure your projects work when Google stops autoplaying audio in Chrome 70.

We’re also working on a tool that'll let you mass update existing Storyline 2 courses without republishing them. Stay tuned! We’ll update this article as soon as the tool is ready.

Studio ‘13

We added support for Google’s new audio policy in the August 23, 2018 update for Studio '13. Install the latest update to make sure your projects work when Google stops autoplaying audio in Chrome 70.

We’re also working on a tool that'll let you mass update existing Studio '13 courses without republishing them. Stay tuned! We’ll update this article as soon as the tool is ready.

What Learners Can Expect

Audio will continue to autoplay in the latest version of Google Chrome until October 2018 when Chrome 70 is released.

In Chrome 70 and later, learners may see a play button when they launch a course if the first slide has audio. Clicking the play button allows the audio to play as expected.

After a while, learners may stop seeing the play button as Chrome's Media Engagement Index (MEI) learns that users allowed audio to play on previous visits to the same site. When that happens, audio will automatically play as it did in earlier versions of Chrome.