Storyline and Studio: Videos Don't Autoplay in Google Chrome 66 and Later

Article Last Updated May 24, 2018

Looking for info on audio not working in Chrome 66? Click here.

Google changed the way videos are handled in Chrome. As a result, videos might not autoplay in Chrome 66 and later. Here's what to do, depending on your version of Storyline or Studio.

Storyline 360 and Studio 360

We added support for Chrome's new behavior to the December 12, 2017 update for Storyline 360 and Studio 360. Install the latest update and republish your course.

Learners using Chrome 66+ now see a play button when they launch or resume a course with a video on the first slide. Clicking the play button starts the course and allows the video to play. Videos on other slides should autoplay as expected.

Storyline 3

We added support for Chrome's new behavior to the May 8, 2018 update for Storyline 3. Install the latest update and republish your course.

Learners using Chrome 66+ now see a play button when they launch or resume a course with a video on the first slide. Clicking the play button starts the course and allows the video to play. Videos on other slides should autoplay as expected.

Storyline 2

We added support for Chrome's new behavior to the May 24, 2018 update for Storyline 2. Install the latest update and republish your course.

Learners using Chrome 66+ now see a play button when they launch or resume a course with a video on the first slide. Clicking the play button starts the course and allows the video to play. Videos on other slides should autoplay as expected.

Studio '13

We're working on an update for Studio '13 that lets videos play as expected in Chrome 66+. In the meantime, ask learners to use a different browser, such as Firefox, Microsoft Edge, or Safari.

If you're creating a course, you can work around Chrome's new behavior by not adding a video to the first slide. You also need to enable the prompt-to-resume feature in your player properties.