"Articulate FLV Player has stopped working" error with PC Tools Spyware Doctor

Article Last Updated

This article applies to:

You may encounter an error message, "Articulate FLV Player has stopped working", while installing or using Video Encoder if you have the following software configuration:

  • PC Tools Spyware Doctor
  • 64-bit Windows operating system
  • Articulate Video Encoder '09

We have contacted PC Tools about this issue.  In the meantime, you can workaround it by making the following change in your Spyware Doctor settings:

  1. Open the PC Tools Spyware Doctor console by double-clicking the icon in the system tray.
  2. Click the Settings button on the left side of the console.
  3. Select the Advanced tab.
  4. Deselect (uncheck) the option to Enable Full-Screen Detection.
  5. Deselect (uncheck) the option to Enable Kernel Compatibility Mode.
  6. Click the Apply button.
  7. Close the console.
  8. Also, log into your PC Tools MyAccount, and disable Behavior Guard.