Articulate ID FAQs

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Find answers to common questions about Articulate ID here.

What is Articulate ID?

Articulate ID is your single sign-on for all things Articulate. Articulate ID lets you access Articulate 360, download software, participate in E-Learning Heroes discussions, and make store purchases. You only have to remember one username and password for all Articulate systems (except Articulate Online).

Articulate ID lets you manage your automated services, including subscriptions, and receive customized offers, pricing, and licensing arrangements tailored to you and your organization.

If you don't have an Articulate ID, you can create one here. It's free!

Why do I need to create an Articulate ID?

Articulate ID is required to access Articulate 360, download software, participate in the E-Learning Heroes community, and purchase subscriptions.

Where will I use my Articulate ID?

Currently, you’ll use your Articulate ID for the following services, simplifying your experience and reducing the number of usernames/passwords required to interact with Articulate.

Articulate Service

Articulate ID

Unique Username and Password

Articulate 360

 

Software Downloads

 

E-Learning Heroes

 

Articulate Store

Articulate 360 SubscriptionsPerpetual Licenses

Articulate Online

 

What happens after I create my Articulate ID?

You’ll receive an authentication request at the email address you provided when you registered. The request will be sent immediately, but if you don’t see it within a few hours, check your junk/spam folder. If you still don’t see it, please let us know.

Why should I use my organization email address rather than my personal email address?

By providing your organization's email address, you’ll receive any special pricing or licensing options that are unique to your organization. Your inquiries will also be routed to the Articulate representative who’s most familiar with your organization.

Can I share my Articulate ID with another user?

No. Your Articulate ID is yours alone. It's non-transferrable and shouldn't be shared with anyone. Click here for details from our terms of service.

What are the Articulate ID password requirements?

Passwords must be a minimum of eight characters with at least one lowercase letter, one uppercase letter, and one number. Special characters are supported but aren't required.

Why should I provide my phone number?

Your phone number isn't required, but it helps us help you quickly if an issue arises.

What is Articulate’s privacy policy?

See our privacy policy here. By creating an Articulate ID, you're agreeing to the terms of our privacy policy.

Is my E-Learning Heroes account the same as my Articulate ID?

Yes. The same email address and password give you access to E-Learning Heroes, Articulate 360, and software downloads.

Is my Articulate store account the same as my Articulate ID?

For Articulate 360 subscriptions, yes, you'll use your Articulate ID to make store purchases.

For perpetual licenses of Storyline 3 and Studio '13, your store credentials are separate from your Articulate ID.

Can I use my Articulate Online username and password as my Articulate ID?

You may use the same email address (username) and password for Articulate Online and your Articulate ID, but the two accounts are separate. If you change your email address or password in one system, it won't change in the other system.

What if I forget my Articulate ID password?

Click here to reset your password.

What if I forget my Articulate ID username?

No worries. Just open a support case, and we’ll be glad to help.