Articulate ID FAQs

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Here are answers to common questions about Articulate ID.

What is Articulate ID?

Articulate ID is your single sign-on for all things Articulate. Articulate ID lets you access Articulate 360, download software, participate in E-Learning Heroes discussions, and make store purchases. You only have to remember one username and password for all Articulate systems (except Articulate Online).

Articulate ID also allows you to manage your automated services, including subscriptions, and receive customized offers, pricing, and licensing arrangements tailored to you and your organization.

If you don't have an Articulate ID, you can create one here. It's free!

Why do I need to create an Articulate ID?

Articulate ID is required to access Articulate 360, download software (free trials, purchased apps, and periodic updates), participate in the E-Learning Heroes community, and purchase subscriptions.

Where will I use my Articulate ID?

Currently, you’ll use your Articulate ID for the following services, simplifying your experience and reducing the number of usernames/passwords required to interact with Articulate.

Articulate Service

Articulate ID

Unique Username/Password

Articulate 360


Software Downloads


E-Learning Heroes


Articulate Store

Articulate 360 SubscriptionsPerpetual Licenses

Articulate Online


What happens after I create my Articulate ID?

You’ll receive an authentication request at the email address you provided during registration. The request will be sent immediately, but if you don’t see it within a few hours, check your junk/spam folder. If you still don’t see it, please let us know.

Why should I use my organization email address rather than my personal email address?

By providing your organization's email address, you’ll receive any special pricing or licensing options that are unique to your organization. Your inquiries will also be routed to the Articulate representative who’s most familiar with your organization.

Can I share my Articulate ID with another user?

No. Your Articulate ID is yours alone. It's non-transferrable and shouldn't be shared with anyone. Click here for details from our terms of service.

What are the Articulate ID password requirements?

Passwords must be a minimum of eight characters with at least one lowercase letter, one uppercase letter, and one number. Special characters aren’t currently supported.

Why should I provide my phone number?

Adding your phone number to your Articulate ID is optional, but it’ll help us help you quickly if an issue arises.

What is Articulate’s privacy policy?

See our privacy policy here. By creating an Articulate ID, you're agreeing to the terms of our privacy policy.

Is my E-Learning Heroes account the same as my Articulate ID?

Yes. As of October 22, 2014, your E-Learning Heroes (ELH) and Articulate ID (AID) accounts are the same. See the table below for details about your username and password, depending on which accounts you had prior to this date.



As of October 22, 2014...

Your ELH and AID accounts are synchronized. Going forward, use your AID username and password to login.


Your ELH account became your AID. You'll be prompted to reset your password the next time you login, but your username (email address) is the same.


Your AID username and password now function as your ELH account.



When you create a new AID, it also functions as your ELH account.

Is my Articulate store account the same as my Articulate ID?

For Articulate 360 subscriptions, yes, you'll use your Articulate ID to make store purchases.

For perpetual licenses of Storyline 2 and Studio '13, your store credentials are independent of your Articulate ID (though we plan to merge the two accounts in the near future).

Can I use my Articulate Online username and password as my Articulate ID?

If you’re using your organization email address and the password meets the Articulate ID guidelines, you can use them again for your Articulate ID, but the two accounts will remain separate. Using the same username and password may help you remember them; however, Articulate Online will always be a separate entity from Articulate ID.

What if I forget my Articulate ID password?

Click here to reset your password.

What if I forget my Articulate ID username?

No worries. Just open a support case, and we’ll be glad to help you out.