Articulate Online: What to Do When You Stop Receiving Emails

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This article applies to:

If you are not receiving emails from Articulate Online, please do the following:

  1. Check your Spam/Junk folder to see if the email has been moved to this folder. If it has you should move the mail from your Spam/Junk folder and add the contact as a safe or allowed sender in your Spam/Junk settings and also add the sender as a contact in your address book.
  2. Email that is sent via Articulate Online is sent via four possible SMTP servers. It may be necessary to contact your mail administrator to allow email from this SMTP server: