.artpkg file downloads as .artpkg.zip

Article Last Updated Dec 1, 2015

This article applies to:

If you download a community interaction, you may find that the file downloads with the extension .artpkg.zip. To install a community interaction the extension needs to be .artpkg. To update the .artpkg.zip file you simply need to remove the .zip from the file name.

If you can't see file extensions on your computer, you'll need to temporarily display file extensions. To do so, please follow the instructions for your version of Microsoft Windows below.

Windows 8

  1. Press Windows Key+E on your keyboard to open Windows Explorer. Or, right-click the lower left corner of your monitor to display the Tools Menu, and select File Explorer.
  2. Select the View tab on the ribbon at the top of the window.
  3. Mark the "File name extensions" box.

Windows 7

  1. Right-click the Start button, and select Open Windows Explorer.
  2. When Windows Explorer launches, click the Organize drop-down list, and select Folder and search options.
  3. Select the View tab.
  4. Deselect (uncheck) the check box for Hide extensions for known file types.
  5. Click the OK button.

Windows Vista

  1. Right-click the Start button, and select Explore.
  2. When Windows Explorer launches, click the Organize drop-down list, and select Folder and Search Options.
  3. Select the View tab.
  4. Deselect (uncheck) the check box for Hide extensions for known file types.
  5. Click the OK button.

Windows XP

  1. Right-click the Start button, and select Explore.
  2. When Windows Explorer launches, go to Tools > Folder Options.
  3. Select the View tab.
  4. Deselect (uncheck) the check box for Hide extensions for known file types.
  5. Click the OK button.

Windows 2000

  1. Right-click the Start button, and select Explore.
  2. When Windows Explorer launches, go to Tools > Folder Options.
  3. Select the View tab.
  4. Deselect (uncheck) the check box for Hide file extensions for known file types.
  5. Click the OK button.