Audio does not play for some videos in an Engage interaction

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You may find that audio does not play for some videos in an Engage '09 interaction if both of the following criteria are true:

  • The videos are in MP4 or FLV file format.
  • There are more than 8 videos in the interaction.

This is a known issue.  You can correct it by converting your movies to SWF file format.  If you do not have a conversion tool that allows you to convert MP4 / FLV videos to SWF format, you might try a freeware program such as DVDVideoSoft's Video to Flash Converter.