Presenter '09: Audio Editor Doesn't Import or Save Audio

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This article applies to:

If you find that the audio editor is not importing or saving audio as expected, it indicates that the Articulate Presenter Communicator add-in for PowerPoint is disabled. To resolve this issue, enable the Articulate Presenter Communicator in PowerPoint. Here's how:

Note: You must be a computer administrator to perform these steps.

PowerPoint 2010

Be sure you have the 32-bit version of PowerPoint 2010 installed. Articulate Presenter '09 is not supported in the 64-bit version of PowerPoint 2010. For more information, see "Which version of Office 2010 should I install, 32-bit or 64-bit?"

  1. Click the File tab in the upper left corner.
  2. Click Options.
  3. Select the Add-Ins tab on the left side of the window that opens.
  4. From the Manage drop-down list at the bottom of the screen, select Disabled Items and click the Go button.
  5. If anything is listed as being disabled, select it and click the Enable button. (Repeat for all items that are disabled.)
  6. From the Manage drop-down list at the bottom of the screen, select COM Add-ins and click the Go button.
  7. Ensure that Articulate Presenter Communicator and Articulate Presenter Ribbon are checked (selected).
  8. Click the OK button.
  9. Restart PowerPoint.

Here is a video screencast of this process:

PowerPoint 2007

    1. Click the Microsoft Office button (upper left hand corner).
    2. Select PowerPoint Options.
    3. Select Add-ins. (If the Add-ins window is blank or inaccessible, it indicates that Visual Basic for Applications has not been installed with Microsoft Office. Please follow the instructions at the end of this article before proceeding.)
    4. From the Manage drop-down list at the bottom of the screen, select Disabled Items and click the Go button .
    5. If anything is listed as being disabled, select it and click the Enable button. (Repeat for all items that are disabled.)
    6. From the Manage drop-down list at the bottom of the screen, select COM Add-ins and click the Go button.
    7. Ensure that Articulate Presenter Communicator and Articulate Presenter Ribbon are checked (selected).
    8. Click the OK button.
    9. Restart PowerPoint.

      Here is a video screencast demonstrating a few of the above steps:

      PowerPoint 2002 and 2003

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      1. Go to Help > About Microsoft PowerPoint > Disabled Items
      2. If anything is in the list, select and enable them..
      3. Click Close.
      4. Restart PowerPoint.

      If the above does not enable the Articulate menu, please check your Trusted Publisher settings by using the method below:

      1. Go to Tools > Options
      2. Click on the Macro Security button
      3. Select the Trust Publishers tab
      4. Checkmark Trust all installed add-ins and templates

      Windows Vista or later: If you’re not logged in as an admin on your machine, you may need to navigate to C:\Program Files\Microsoft Office\Office12. Right-click on POWERPNT.EXE, and then select Run as administrator to enable disabled items in PowerPoint.