Audio file with Chinese file name displays question marks and will not play

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This article applies to:

An audio file with Chinese characters in the file name will display as question marks (e.g., ???.mp3) in Articulate Presenter '09, and it won't play as expected. This affects the following features:

This is a known issue. You can correct it by using one of the following methods:

Use English file names

Change the file name from Chinese characters to English letters / numbers.  Then import the renamed audio file into Presenter '09, and republish your presentation.

Change the Language for non-Unicode programs to Chinese

Windows 8

  1. Press Windows Key+X on your keyboard to display the Tools Menu, and select Control Panel. Or, right-click the lower left corner of your monitor to display the Tools Menu, and select Control Panel.
  2. Go to Clock, Language, and Region > Region.
  3. Select the Administrative tab.
  4. Click the Change system locale button.
  5. Select the appropriate Chinese locale.
  6. Click the OK button twice to save your changes.

Windows 7

  1. Go to Start > Control Panel > Clock, Language, and Region.
  2. Select Region and Language.
  3. Select the Administrative tab.
  4. Click the Change system locale button.
  5. Select the appropriate Chinese locale.
  6. Click the OK button twice to save your changes.

Windows Vista

  1. Go to Start > Control Panel > Clock, Language, and Region.
  2. Select Regional and Language Options.
  3. Select the Administrative tab.
  4. Click the Change system locale button.
  5. Select the appropriate Chinese locale.
  6. Click the OK button twice to save your changes.

Windows XP

  1. Go to Start > Control Panel > Regional and Language Options.
  2. Select the Advanced tab.
  3. From the Language for non-Unicode programs drop-down list, select the appropriate Chinese locale.
  4. Click the OK button to save your changes.