For various reasons, a CSV file might fail to import correctly into Articulate Online. Below are some of the reasons a CSV might fail to import correctly into Articulate Online:
The number of columns in a row is greater than number of column headers.
A field exceeds the maximum character limit. Here are the fields with character limits:
- First Name/Last Name: 70 characters
- Phone/Fax/Cell: 20 characters
- Address Line 1/Address Line 2: 100 characters
- City/State/Country: 100 characters
- Postal Code: 20 characters
If any of the rows in your spreadsheet contain extra commas (such as an address field that contains a comma), it will fail to import into Articulate Online. To correct the issue, use Excel’s Find feature to search for and delete all commas in your data:
- In Excel, go to Edit > Find.
- Select the Replace tab.
- Enter a comma in the Find what field.
- Leave the Replace with field empty.
- Select Replace All.
Duplicate email addresses exist in the imported CSV.
- A CSV of users can fail to import correctly if the imported CSV contains duplicate email addresses.
- To correct the issue, delete any duplicate email addresses from the CSV.
Invalid Password. Password must contain at least 4 characters.
- Each email address in the CSV must have a password specified in the CSV that consists of at least 4 characters.
Invalid Email address.
- You can only import email addresses (whether real or fake) that conform to the standard format: firstname.lastname@example.org
List separator value set to semicolon (;) instead of comma (,)
- Articulate Online only supports comma-separated lists for bulk import
- Non-U.S. versions of Excel may save .CSV as semi-colon separated instead of comma-separated
- Typically impacts users in European countries, including France, Germany, Italy, Spain, and others