You may encounter the following error mesage when attempting to launch Articulate Engage content in the Articulate Mobile Player app:
Cannot Access Content:
Articulate Mobile Player cannot access this content.
See the following reasons and solutions for this error.
You No Longer Have Access to a Content Item Hosted in Articulate Online
If you're attempting to view content that's hosted in Articulate Online but your permissions have been revoked for that content item, you'll encounter a Cannot Access Content error. Contact your Articulate Online administrator for assistance.
Your LMS or Web Server Requires Learners to Login to View Content
Currently, there isn't a way to pass security credentials from a web browser to a mobile application apart from Tin Can API. As a result, you won't be able to view SCORM, AICC, or web content in the Articulate Mobile Player if your LMS or web server requires learners to login.
To avoid the Cannot Access Content error, do one of the following:
- Publish your Engage content for LMS, but do not mark the box to Use Articulate Mobile Player for iOS or Android. (If you include the HTML5 option when publishing, your content will launch in mobile Safari when viewed on an iPad.)
- Publish your Engage content for Web, and mark the box to Use Articulate Mobile Player for iOS or Android. Then upload the published content to a web server that doesn't require learners to login to view content.
Your LMS Doesn't Support Tin Can API Private Content Authorization
If you're hosting Tin Can API content in your LMS (rather than an external server) but your LMS doesn't support private content authorization for mobile apps, you'll encounter a Cannot Access Content error when attempting to launch content in the Articulate Mobile Player. Use either of the following options to correct it:
- Host your published content on a server that is separate from your LMS, and modify the Launch URL in the published output so it can communicate with your LMS. Click here for details.
- Ask your LMS provider to support Tin Can API private content authorization for mobile apps. Our white paper on Tin Can API implementation provides helpful information.