Storyline: “Cannot Access Content” Error when Launching Content in the Articulate Mobile Player

Article Last Updated Apr 5, 2017

This article applies to:

You may encounter the following error message when attempting to launch Articulate Storyline content in the Articulate Mobile Player app:

Cannot Access Content:

Articulate Mobile Player cannot access this content.

See the following reasons and solutions for this error:

You No Longer Have Access to a Content Item Hosted in Articulate Online

If you're attempting to view content that's hosted in Articulate Online but your permissions have been revoked for that content item, you'll encounter a Cannot Access Content error. Contact your Articulate Online administrator for assistance.

Your LMS or Web Server Requires Learners to Login

Currently, there isn't a way to pass security credentials from a web browser to a mobile application apart from Tin Can API. As a result, you won't be able to view non-Tin Can API content in the Articulate Mobile Player if your LMS or web server requires learners to login.

To avoid the Cannot Access Content error, do one of the following:

  • Publish your Storyline content for LMS but don't mark the box to Use Articulate Mobile Player.
  • Publish your Storyline content for Web and mark the box to Use Articulate Mobile Player. Then upload the published content to a web server that doesn't require learners to login to view content.

Your LMS Doesn't Support Tin Can API Private Content Authorization

If you're hosting Tin Can API content in your LMS—rather than an external server—but your LMS doesn't support private content authorization for mobile apps, you'll encounter a Cannot Access Content error when attempting to launch content in the Articulate Mobile Player. Use either of the following options to correct it: