Storyline: “Cannot Access Content” Error When Opening Courses in the Articulate Mobile Player App

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You might see this error when opening a Storyline course in the Articulate Mobile Player app:

Cannot Access Content: Articulate Mobile Player cannot access this content.

Here are some reasons and solutions for this error.

You Don't Have Access to a Course in Articulate Online

If the course is hosted in Articulate Online, make sure you still have permission to view it. Contact your Articulate Online admin for assistance.

The Web Server Requires You to Sign In

If the course is on a web server that requires you to sign in (such as a local intranet), you won't be able to view the course in the Articulate Mobile Player app. You'll need to view the HTML5 version of the course in mobile Safari or mobile Chrome instead. Or, view the course on a desktop computer.

You can still host courses on a web server and view them in the Articulate Mobile Player, but the web server can't require learners to sign in. It needs to be a public web server.

The LMS Requires You to Sign In

If the course is in a learning management system (LMS), it probably requires you to sign in. If that's the case, the course must be published as Tin Can API (xAPI) output to work in the Articulate Mobile Player app. It won't work in the mobile app if it was published as SCORM or AICC output. Check with you LMS admin if you aren't sure about the format of the course.

Regardless of the published format, you can always view the HTML5 version of the course in mobile Safari or mobile Chrome. Or, view the course on a desktop computer.

The LMS Doesn't Support Private Content Authorization

If the course is in an LMS, it might not work in the Articulate Mobile Player app even if it was published as Tin Can API (xAPI) output as described above. In this case, it means the LMS doesn't support private content authorization.

The course author can fix the error by moving the published output to a server that's separate from the LMS. See these articles for details: Storyline 360, Storyline 3, Storyline 2, Storyline 1.

If the author can't fix the error right away, you can still view the HTML5 version of the course in mobile Safari or mobile Chrome. Or, view the course on a desktop computer.