En and Em dashes in Engage

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En Dash

If you insert an En dash into your Engage interaction, you may find that it gets converted to a hyphen.

This is a known issue.  There is currently no workaround.  We will update this article with new information as it becomes available.

Em Dash

To add an Em dash to your interaction, it is recommended that you use the following method to avoid the possibility that it may be converted to a hyphen:

  1. Click the Insert Symbol button.
  2. Select Em Dash from the drop-down list.