If you insert an En dash into your Engage interaction, you may find that it gets converted to a hyphen.
This is a known issue. There is currently no workaround. We will update this article with new information as it becomes available.
To add an Em dash to your interaction, it is recommended that you use the following method to avoid the possibility that it may be converted to a hyphen:
- Click the Insert Symbol button.
- Select — Em Dash from the drop-down list.