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Error 1327 While Installing Articulate Studio

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This article applies to:

Presenter ’13, Presenter ’09, Quizmaker ’13, Quizmaker ’09, Engage ’13, Engage ’09, Video Encoder ’09

While installing Articulate Studio, you may encounter the following error:

Error 1327.Invalid Drive

This can happen when the Windows shell folders on your system (My Documents, My Pictures, etc.) are mapped to a network drive rather than the default local hard drive. Here's how to correct it:

Note: This procedure involves editing the registry. You may need to request assistance from your system administrator.

  1. Open the Run dialog using the following instructions for your version of Windows:
    • Windows 10: Right-click the Start button and select Run.
    • Windows 8: Press Windows Key+R on your keyboard. Or, right-click the lower left corner of your monitor to display the Tools Menu and select Run.
    • Windows 7: Go to Start > All Programs > Accessories > Run.
    • Windows Vista: Go to Start > All Programs > Accessories > Run.
    • Windows XP: Go to Start > Run.
  2. Type regedit into the Run dialog and click OK.
  3. When the Registry Editor opens, navigate to the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  4. Go to File menu and choose Export.
  5. Save this registry key to your desktop. (We'll restore it in step 9.)
  6. In the Registry Editor, double-click each value in the User Shell Folders registry key, and replace the drive letter or server name before the first backslash (\) with the following variable:

    %USERPROFILE%
  7. Close the Registry Editor.
  8. Install Articulate Studio.
  9. After installation has completed, double-click the .reg file on your desktop (that was exported in step 5) to restore the registry to its original state.
  10. Click Yes when prompted to accept the registry change.
  11. Click OK to acknowledge the change.