If you encounter a “Failed to import PowerPoint presentation” error message in Articulate Storyline, it indicates one or more of the following issues:
The PowerPoint Presentation Is Password Protected
Remove the password protection from the presentation, then import the presentation into Storyline.
You Don't Have a Supported Version of PowerPoint Installed
If a supported version of PowerPoint isn't installed, you won't be able to import presentations into Storyline. Supported versions include PowerPoint 2000 and later. However, the following versions of PowerPoint are not supported:
- 64-bit versions of PowerPoint 2010 and 2013
- Click-to-run versions of PowerPoint 2010 and 2013
- Office 365 web app version of PowerPoint
You Have PowerPoint 2000—2003 Installed, but You're Importing a PowerPoint 2007—2013 Presentation
Install the Microsoft Office Compatibility Pack, reboot your computer, then import the presentation.
Note: Even if you have PowerPoint 2007—2013 installed on the same computer as PowerPoint 2000—2003, you may not be able to import PPTX presentations into Storyline if the older version of PowerPoint is your default version. Installing the Microsoft Office Compatibility Pack will resolve this issue, so you won't have to change your default version of PowerPoint.
You Need to Install the Latest Service Pack for Your Version of PowerPoint
If the issue persists, you may need to update your Microsoft Office software with the latest service pack(s).
PowerPoint is Running with Different Security Permissions than Storyline
If PowerPoint and Storyline have security privileges, you won't be able to import PowerPoint presentations into Storyline. For example, if the PowerPoint executable file is configured to run as an administrator, you'll need to configure the Storyline executable file to run as an administrator as well.
If You Still Can't Import PowerPoint Presentations...
If this issue persists after using the troubleshooting steps above, it's likely that you need to repair Microsoft Office, especially if you have more than one version of PowerPoint installed. Here's how:
- Do the following, depending on your version of Microsoft Windows:
- Windows 8: Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu, then select Programs and Features.
- Windows 7: Navigate to Start > Control Panel > Programs > Programs and Features.
- Windows Vista: Navigate to Start > Control Panel > Programs > Programs and Features.
- Windows XP: Navigate to Start > Control Panel > Add or Remove Programs.
- Select Microsoft Office in the list of programs and click the Change button.
- When the installer launches, select the option to Repair and follow the prompts.
- When the repair process has completed, reboot your computer and test your software again.