FAQ

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This help topic will cover all options and features available while working with FAQ interactions.

To create an FAQ interaction:

  1. Create a new interaction using one of the three available methods.
  2. Select FAQ from the left-hand list of interaction types.
  3. Click OK to start creating your interaction or Cancel to cancel creation of a new interaction.

The following toolbar options are available while working with an FAQ interaction:

  • Questions
    • Add Question: This will add a new question to this FAQ interaction. The new question will always be added as the last tab but can be moved easily.
    • Delete Question: This will delete the currently selected question.
    • Move Question: You can move a question left and right as needed. You can also move questions by dragging the tabs into the desired order.
  • Intro / Summary: Learn more in Using the Toolbar.
  • Tools: Learn more in Using the Toolbar.
  • Publish: Learn more in Publishing Interactions.

The following additional features are available while working with an FAQ interaction:

  • Interaction Title: This is the interaction title for this project. This will display as the main interaction title in the published output. To change the title font, click the Interaction Properties button in the toolbar and select the Colors and Effects tab. The Title Font setting will determine the font type used.
  • List: You can select any question by clicking List in the left corner. Clicking this option will display all questions in a pull-down menu for easy and fast selection. You can also add a question via the List menu.
  • Tabs: Click Introduction (if available) or a tab to make edits to that part of the interaction. Click the Add Question tab to add a new question to your interaction.
  • Question Text: This is the question text displayed for the current question in your published output.
  • Answer Text: This is the area where you add the text that you like to display for the selected question. To format this text, use the wide variety of options available in the formatting toolbars directly above the text input field. Learn more in Formatting Text.
  • Audio: Use the Audio pane to record, import, or edit audio for each question of your interaction. Learn more in Adding Audio.
  • Media: Use the Media pane to add a video or image to each question of your interaction. Learn more in Adding Media.