FAQ interaction does not advance properly in Presenter '09 when using Appear animation style

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You may find that an Engage FAQ interaction does not advance as expected if both of the following criteria are true:

  • The FAQ interaction is configured to use the Appear animation style.
  • The FAQ interaction is embedded in a Presenter '09 presentation.

This is a known issue.  You can workaround this issue by using a different animation style for the interaction.  Here's how:

  1. Open your presentation in PowerPoint.
  2. Navigate to the FAQ interaction slide, and click the Edit in Engage button.
  3. When Engage opens, click the Interaction Properties button on the toolbar.
  4. Select the Colors and Effects tab on the left.
  5. Use the Animation Style drop-down list to select either Full or Fade.
  6. Click the OK button.
  7. Click the Save & Return to Presenter button.
  8. Republish your presentation.