Installation blocked by Bitdefender Internet Security

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Update (2/11/09):  We have contacted Bitdefender about this issue and have received the following response:

Thank you for your interest in our security solution, Bitdefender.

Neither the submitted file nor the download from the link you gave us are detected as infected by Bitdefender. Please make sure your product is up to date.

Reply to this email if there is still any trouble regarding this.

Best regards,
Cosmin Trifon
Bitdefender Technical Support Engineer

If you receive warning/errors during installation from Bitdefender Internet Security, you are receiving the errors because Bitdefender has falsely identified files in our installation/application as security threats.  Articulate encrypts some of our files so that they may not be altered by other applications, which is not an uncommon practice in the software world.  Unfortunately, this causes Bitdefender to flag them as potential security threats.

We have contacted Bitdefender to have them resolve the issue, but in the meantime, you can find some steps that Bitdefender recommends if it detects a legitimate application.

You can verify that our installation has not been altered and is safe by checking its digital signature.

To check the digital signature on our installation:

  1. Right-click on the installation file.
  2. Select Properties.
  3. Select the Digital Signatures tab.
  4. Select the Details button.
  5. Select the View Certificate button.

You should see a message that states the following:

This certificate is intended for the following purpose(s):
  • Ensures software came from software publisher
  • Protects software from alteration after publication