Interaction does not advance to the next slide as expected

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If an Engage interaction with audio in the last step does not advance as expected to the next slide in a Presenter presentation, you may be experiencing a corrupt time code in your interaction.  You can correct this issue in either of the following ways:

Export / Import Audio

One option is to export a copy of the audio from the last step in the interaction, and then import the audio back into the interaction.  Here's how:

  1. Open your presentation in PowerPoint.
  2. Navigate to the Engage interaction slide, and click the Edit in Engage button.
  3. Open the last step of the interaction.  (Depending on the interaction type, it may be a label, tab, period, or segment.)
  4. Click the Edit Audio icon as shown in the image below.
    Edit Audio
  5. Click the round Articulate button in the upper left corner, and select Export.
  6. Select a location to save the file, and assign a name to the file to be exported.
  7. Click the Save button.
  8. Click the round Articulate button in the upper left corner, and select Close.
  9. Click the Remove / Delete button (as shown in the image below) to remove the audio from the last step in the interaction.
    Remove / Delete
  10. Click the Import Audio icon as shown in the image below.
    Import Audio
  11. Browse to the exported audio, and click the Open button.  (You may select either of the exported audio formats:  WAV or MP3.)
  12. Click the Save and Return to Presenter button.
  13. Republish your presentation.

Add / Delete Silence

Another option is to add or delete a fraction of a second of silence in the audio for the last step of the interacion.  Here's how:

  1. Open your presentation in PowerPoint.
  2. Navigate to the Engage interaction slide, and click the Edit in Engage button.
  3. Open the last step of the interaction.  (Depending on the interaction type, it may be a label, tab, period, or segment.)
  4. Click the Edit Audio icon as shown in the image below.
    Edit Audio
  5. Do one of the following:
    • Select a very small portion of silence in the audio waveform, and click the Delete button.  Typically there is a portion of silence at the beginning or end of the waveform.  You only need to delete a fraction of a second of silence.
    • Click the timeline at the very end of the audio waveform, and click the Silence button.  Type .1 into the Duration field, and click OK.
  6. Click the Save & Close button to close the Audio Editor.
  7. Click the Save and Return to Presenter button.
  8. Republish your presentation.