LMS Status Is Failed or Incomplete When Resuming and Completing HTML5 Output

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You may find that your LMS shows a status of Failed or Incomplete for an Articulate Storyline course—even though the learner completed it—when all the following conditions are true:

  • The course is being tracked by the number of slides viewed.
  • The course includes HTML5 output.
  • The learner started the course, exited before completing it, and later resumed and completed it.
  • The learner viewed the HTML5 version of the course.

This issue was corrected in Update 3 for Storyline. To take advantage of the new features and fixes, download and install the latest version of Storyline from the link in your product confirmation email, or get it here. Then republish your Storyline project.

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