Presenter '09: PowerPoint crashes when working with audio, animations, or annotations

Article Last Updated

This article applies to:

If PowerPoint crashes, closes unexpectedly, or locks up while you are attempting to record narration, sync animations, add annotations, or use the Audio Editor, you may encounter an error message similar to the following:

"Microsoft Office PowerPoint has encountered a problem and needs to close."

Since Articulate Presenter was in use when PowerPoint crashed (or was forced to close), you will be asked if you want to disable the Articulate Presenter add-in the next time you open PowerPoint.  When this occurs, click No.

If PowerPoint continues to crash, you can correct the issue in the following manner:

PowerPoint crashes when working with a specific presentation

  • First, be sure that your presentation is located on your local hard drive (this is typically your C: drive).  Working on a network drive or a USB drive can cause erratic behavior due to latency.
  • If you are already working on your local hard drive or if the affected presentation continues to crash after moving it to your local hard drive, it indicates that your presentation has become corrupt.  You may be able to recover a corrupt presentation using the methods described in the following article:
    Here’s how to fix a corrupt PowerPoint file

PowerPoint crashes when working with any presentation

  • First, be sure that your presentations are located on your local hard drive (this is typically your C: drive).  Working on a network drive or a USB drive can cause erratic behavior due to latency.
  • If you have a Lenovo computer, you may be experiencing a known conflict between Corel WinDVD and PowerPoint, which can cause the preview and publish features in Articulate Presenter to fail (in addition to recording narration, importing audio, syncing animations, and adding annotations). Corel WinDVD comes pre-installed on Lenovo computers. You will need to uninstall this program to resolve the conflict it creates with PowerPoint.
  • Also, if you are using a non-English version of Windows, you may need to modify your regional and language settings as described in the following article:
    Animations, annotations, and the audio editor don’t work as expected in non-English Windows environment
  • If PowerPoint continues to crash, it indicates that there is an issue with your Microsoft Office installation.  You will need to uninstall and reinstall Microsoft Office and Articulate Presenter as described in the following article:
    Unexpected behavior in Articulate Studio ’09

See also:

Presenter becomes unresponsive when importing audio or recording narration