Presentations fail to load in Blackboard version 9

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If you are using Blackboard version 9, you may find that Articulate Presenter presentations do not load properly.  Upon launching a presentation, the progress bar may freeze as shown in the image below:

Progress Bar Freezes

According to the Blackboard knowledge base, you may need to add XML to the cacheable extensions list in the Blackboard configuration.  See the following Blackboard article for more information.  (You will need a user account to login to the Blackboard knowledge base.)

Blackboard > Multimedia Files Do Not Play