Preview Isn't Working in Articulate Software with Flash Player 20.0.0.267 Installed

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A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks features in many applications, including Adobe Captivate, Articulate Storyline, and Articulate Studio. For example, in Storyline and Studio:

  • You'll see a blank screen when you preview a project.
  • The preview area of the player properties window is blank.
  • The timeline preview feature doesn't work.
  • You can't preview videos, Flash movies, or web objects.
  • You can't edit videos.
  • You can't import Engage interactions into Storyline courses.
  • You can't view courses published for CD.

The good news is Adobe and Microsoft have fixed the issue in recent updates. Follow the steps below for your version of Windows to fix the problem.

Windows 10

Install the latest Windows updates to resolve the Flash Player issue.

  1. Go to the Start menu and click Settings.
  2. When the Settings window opens, click Update & Security.
  3. Click Check for updates and allow the latest updates to install.
  4. Reboot your computer and test your Articulate software again.

Windows 8

Install the latest Windows updates to resolve the Flash Player issue.

  1. Right-click the Start button and select Control Panel. If you don't have a Start button, right-click the lower left corner of your screen or press Windows Key+X, then select Control Panel.
  2. Use the search field in the upper right corner to find Check for updates, then click it in the search results.
  3. When Windows has identified updates available for your computer, click Install updates.
  4. Reboot your computer and test your Articulate software again.

Windows 7 or Windows Vista

Visit this page in Internet Explorer to download and install the latest Flash Player update.