Presenter '13: Publishing Freezes or Hangs

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This article applies to:

If the publishing wizard becomes unresponsive, make sure your presentation and your publish location are both on your local hard drive (usually your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency.

If the issue persists on your local hard drive, proceed with the troubleshooting steps below, depending on whether you're unable to publish a specific presentation or any presentation.

Unable to publish a specific presentation

Take note of the slide number where the publishing process hangs, then investigate that slide in PowerPoint. Look for hidden objects or other unusual elements (PowerPoint's Selection Pane is helpful for this). Next, rebuild the slide, one element at a time. You're likely to identify the object causing the error.

If it still won't publish, it could indicate corruption in the PowerPoint file. Import your slides into a new PowerPoint file, then publish again.

Unable to publish any presentation

If you can't publish any presentation at all, try these troubleshooting tips:

If you still can't publish, there may be a problem with your installation of Microsoft Office. Follow the steps below for your version of Windows to install fresh copies of Microsoft Office and Studio '13.

Windows 10:

  1. Close all programs.
  2. Right-click the Start button and select Programs and Features.
  3. Uninstall Articulate Studio '13.
  4. Also in the Programs and Features window, uninstall Microsoft Office.
  5. Reboot your computer.
  6. Reinstall Microsoft Office using your installation disc or executable file.
  7. Reinstall Articulate Studio '13 by right-clicking the installer file and selecting Run as Administrator. (You can download the latest version here.)

Windows 8:

  1. Close all programs.
  2. Press Windows Key+X on your keyboard to display the Tools Menu, then select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu and select Programs and Features.
  3. Uninstall Articulate Studio '13.
  4. Also in the Programs and Features window, uninstall Microsoft Office.
  5. Reboot your computer.
  6. Reinstall Microsoft Office using your installation disc or executable file.
  7. Reinstall Articulate Studio '13 by right-clicking the installer file and selecting Run as Administrator. (You can download the latest version here.)

Windows 7 or Windows Vista:

  1. Close all programs.
  2. Navigate to Start > Control Panel > Programs > Programs and Features, then uninstall Articulate Studio '13.
  3. Also in the Programs and Features window, uninstall Microsoft Office.
  4. Reboot your computer.
  5. Reinstall Microsoft Office using your installation disc or executable file.
  6. Reinstall Articulate Studio '13 by right-clicking the installer file and selecting Run as Administrator. (You can download the latest version here.)

Windows XP:

  1. Close all programs.
  2. Navigate to Start > Control Panel > Add or Remove Programs, then uninstall Articulate Studio '13.
  3. Also in the Add or Remove Programs window, uninstall Microsoft Office.
  4. Reboot your computer.
  5. Reinstall Microsoft Office using your installation disc or executable file.
  6. Reinstall Articulate Studio '13. (You can download the latest version here.)