Storyline and Studio: Course Doesn't Resume as Expected After Meeting the Completion Requirement

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You may find that the resume feature in your Articulate content doesn't work as you'd expect in the following scenario:

  1. You take a course and meet the completion requirement (viewing the required number of slides, passing a quiz, or reaching a completion trigger).
  2. You exit the course.
  3. You resume the course and pick up where you left off.
  4. You exit the course again on a different slide.
  5. You launch the course again, but it takes you to the slide you were on when you met the tracking requirement and exited the course. Or, it takes you back to the beginning of the course.

Most learning management systems (LMSs) consider a course to be in review mode after meeting the tracking requirement. In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status from complete back to incomplete.

If you need a course to resume after learners have completed it, here are some ways to make that happen.

Adjust the Tracking Method

If you're tracking a course by the number of slides viewed or a completion trigger, try one of these options:

  • Require learners to view all the slides in the course.
  • Add a quiz to the end of the course with a single question that asks learners to confirm they've completed the course, then track the course by the quiz result slide.

Change the Reporting Option

If you're using Completed/Incomplete or Completed/Failed as your reporting option, try changing it to Passed/Incomplete or Passed/Failed.

Modify the Published Output

We don't recommend changing the default behavior of a course. However, you can edit your published output to allow learners to change their completion status, which means the resume feature should work even after they complete the course. Here's how:

  1. Open the lms folder in your published output.
  2. You'll see either a scormdriver.js file or a Configuration.js file, depending on the authoring app you used and the publishing format you chose. Open the file in a text editor, such as Notepad.
  3. Find this line of text: var REVIEW_MODE_IS_READ_ONLY = true;
  4. And change it to: var REVIEW_MODE_IS_READ_ONLY = false;
  5. Save and close the file. (If it doesn't save your change, make sure the file isn't marked read-only.)
  6. Zip the published output and upload it to your LMS.