Runtime Error 217

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If you encounter a Runtime Error 217 while using Articulate Studio '09 in Windows Vista or later, you'll need to temporarily disable User Account Control (UAC), and then uninstall / reinstall your Articulate software. Here's how:

  1. Follow the instructions for your version of Windows to turn off User Account Control (UAC):
  2. Reboot your computer when prompted.
  3. Go to Start > Control Panel > Programs > Programs and Features.
  4. Select Articulate Studio '09 from the list of programs, and click the Uninstall button.
  5. When the installer launches, select the option to Remove All, and follow the prompts.
  6. Download the latest version of the Articulate Studio '09 installer, and save it to your computer (but do not launch it yet).
  7. Right-click the installer file, and select Run as Administrator.
  8. Follow the prompts to install Articulate Studio '09, and then test your software.
  9. If you wish, you may now turn User Account Control (UAC) back on.