Articulate Online: How to Resolve Conflicting Scores and Statuses in Storyline Courses

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You may find that one or more users in your Articulate Online account receive a score of 100% but a status of Failed (as shown below) when the following criteria are true:

  • The content was published with Storyline.
  • The content is being tracked by a quiz result slide.
  • The passing score is set to 100%.

This issue was corrected in Update 2 for Storyline. To take advantage of the new features and fixes, download and install the latest version of Storyline from the link in your product confirmation email, or get it here. Then republish your Storyline project.

Note: After installing the latest software update and republishing your course to Articulate Online, users will no longer received a Failed status when they pass the course. However, users who already took the course will still see a status of Failed unless they take the course again.