Sync Animations may not work if Adobe Presenter was installed first

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This article applies to:

You may find that Sync Animations doesn't work as expected if all the following criteria are true:

  • Your user account on the local computer is restricted.
  • Articulate Presenter and Adobe Presenter are both installed.
  • Adobe Presenter was installed first.

You can correct this issue. Here's how:

  1. Uninstall Articulate Presenter and Adobe Presenter via the Control Panel.
  2. Reboot your computer.
  3. Install Articulate Presenter first. (It must be installed with administrative privileges.)
  4. Then install Adobe Presenter.

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