"System.UnauthorizedAccessException" error

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If Articulate Quizmaker '09 stops working and generates an unhandled exception, click the Details button to view the details of the error. If you see a System.UnauthorizedAccessException similar to the one below at the beginning of the error details, your Articulate files may be hidden or read-only:

System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.UnauthorizedAccessException: Access to the path 'C:Users...xml' is denied.

[If your error details are different than those above, follow the repair steps in this article for your version of Windows (you can skip the step about uninstalling Microsoft Office).]

To check your Articulate files to see if they're hidden or read-only, do the following for your version of Windows:

Windows 8

  1. Press Windows Key+R on your keyboard to launch the Run dialog box. Or, right-click the lower left corner of your monitor to display the Tools Menu, and select Run.
  2. Type %appdata% into the Run dialog box, and click OK.
  3. Right-click the Articulate folder, and select Properties.
  4. Uncheck the Read only box. (You may have to click it more than once to ensure that the box is completely cleared.)
  5. If the Hidden box is checked, uncheck it.
  6. Click the Apply button, and confirm that you want to apply the change to all subfolders and files.
  7. Click OK.

Windows 7 or Windows Vista

  1. Go to the Start menu.
  2. Type %appdata% into the Search field, and press Enter.
  3. Right-click the Articulate folder, and select Properties.
  4. Uncheck the Read only box. (You may have to click it more than once to ensure that the box is completely cleared.)
  5. If the Hidden box is checked, uncheck it.
  6. Click the Apply button, and confirm that you want to apply the change to all subfolders and files.
  7. Click OK.

Test Articulate Quizmaker '09 again. If the issue persists, follow the repair steps in this article for your version of Windows (you can skip the step about uninstalling Microsoft Office).

Windows XP

  1. Go to Start > Run.
  2. Type %appdata% into the Search field, and press Enter.
  3. Right-click the Articulate folder, and select Properties.
  4. Uncheck the Read only box. (You may have to click it more than once to ensure that the box is completely cleared.)
  5. If the Hidden box is checked, uncheck it.
  6. Click the Apply button, and confirm that you want to apply the change to all subfolders and files.
  7. Click OK.

Test Articulate Quizmaker '09 again. If the issue persists, follow the repair steps in this article for your version of Windows (you can skip the step about uninstalling Microsoft Office).