"Unable to connect to the server" error in HTML5 content hosted in Articulate Online

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You may encounter an error message stating, "Unable to connect to the server" if all the following criteria are true:

  • Your content is hosted in Articulate Online.
  • You included HTML5 output when you published your Storyline content.
  • You're viewing the course in mobile Safari on an iPad.

This issue was corrected in Update 2 for Storyline. To take advantage of the new features and fixes, download and install the latest version of Storyline from the link in your product confirmation email, or get it here. Then republish your Storyline project.

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