If a user reports that they are unable to login to Articulate Online, please review the following possibilities.
E-mail address or password is incorrect
If a user accidentally types the wrong e-mail address or password, they will be presented with the following error message:
Invalid e-mail address or password. Please try again.
They may need to try again, or they may need to reset their password.
Group names are too long
If the user does not receive any error message, it may indicate that the user's account belongs to one or more groups with very long names.
To correct this, you would need to shorten any lengthy names for groups to which they belong. It is recommended that you use a naming convention for your user groups that is 50 characters or less.