Unable to publish or preview when hyperlink contains an apostrophe

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If your Engage interaction includes a hyperlink that contains an apostrophe ('), you may find that you receive the following error message when you attempt to publish or preview:

"There was an error generating the output."

This is a known issue.  You can correct it in one of the following ways:

  • Use a URL redirection service, such as TinyURL.com, Bit.ly, or Ow.ly, to generate a URL without apostrophes, and use this alternate link in your Engage interaction.
  • Replace all apostrophes (') in your hyperlinks with %27.  (For example, instead of www.MyServer.com/John's_doc, use www.MyServer.com/John%27s_doc.)