Unable to Save a Project File

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In some cases, you may find that you can't save an Articulate Storyline project file. Here are two reasons.

Error Message: Store Must Be Open for This Operation

When this issue occurs, you may see the following error message:

The project file could not be saved.
Store must be open for this operation.

This issue was corrected in Update 4 for Storyline. To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email or download it here.

Temp Files Need to Be Purged

If you're unable to save your project file but you don't see a specific error message, it could mean that your temp directory is full. Here's how to empty it:

  1. Open Windows Explorer, type %temp% in the address field, and press Enter.
  2. When your temp directory opens, press Ctrl+A to select all the temp files, then press the Delete key on your keyboard.
  3. A few temp files may currently be in use that can't be deleted. When prompted, you can skip those.
  4. You can now save your project file.

This issue was corrected in Update 4 for Storyline. To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email or download it here.