Unable to view content in Articulate Online

If you or your users are having difficulty viewing a content item that you've published to your Articulate Online account, please do the following to see if it resolves the issue:

1. Upgrade your version of the Flash Player to the latest version.
2. Clear your cache. You can do this in Internet Explorer by going to Tools -> Internet Options -> General -> Temporary Internet Files and select Delete Cookies and Delete Files.
3. Under the Security, Privacy and Advanced tabs, make sure that everything is set to the default settings.
4. Open a window in Windows Explorer.
5. Go to Tools -> Folder Options -> View.
6. Click Show hidden files and folders.
7. Locate the following folder:
   C:\Documents and Settings\your_name\Application Data\Macromedia\Flash Player\#SharedObjects
8. Delete the contents of this folder.
9. Restart your web browser.

You should also make sure that you are viewing content in Articulate Online on a computer that meets the system requirements.