Articulate Online: What to Do When You're Unable to View Content

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This article applies to:

If you or your users are having difficulty viewing a content item that you've published to your Articulate Online account, please do the following to see if it resolves the issue:

  1. Upgrade your version of the Flash Player to the latest version.
  2. Clear your cache. You can do this in Internet Explorer by going to Tools -> Internet Options -> General -> Temporary Internet Files and select Delete Cookies and Delete Files.
  3. Under the Security, Privacy and Advanced tabs, make sure that everything is set to the default settings.
  4. Open a window in Windows Explorer.
  5. Go to Tools -> Folder Options -> View.
  6. Click Show hidden files and folders.
  7. Locate the following folder:
    C:\Documents and Settings\your_name\Application Data\Macromedia\Flash Player\#SharedObjects
  8. Delete the contents of this folder.
  9. Restart your web browser.

You should also make sure that you are viewing content in Articulate Online on a computer that meets the system requirements.