Articulate Online: What to Do When You're Unable to View Content

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If you're having difficulty viewing a content item in your Articulate Online account, please do the following to see if it resolves the issue:

  1. Clear your browser cache.
  2. If you're viewing Flash content, install the latest version of the Flash Player or the latest updates for Windows.
  3. In Internet Explorer, go to Tools > Internet Options. Make sure the Security, Privacy, and Advanced tabs are set to the default settings.
  4. Open a folder in Windows Explorer. Go to the View tab on the ribbon and mark the box to show Hidden items. Then go to the following folder and delete its contents.
    %appdata%\Macromedia\Flash Player\#SharedObjects
  5. Restart your web browser and try to view your Articulate Online content again. Be sure to use a supported browser.