Replay 1: How to Fix Unexpected or Erratic Behavior

Article Last Updated Nov 28, 2016

This article applies to:

If you're experiencing unexpected behavior in Articulate Replay, do the following:

  1. Make sure your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency.
  2. If it's still performing erratically on your local hard drive, repair Replay.
  3. If the issue persists after repairing Replay, follow the steps below for your version of Microsoft Windows to uninstall/reinstall Replay and repair its supporting software.

Windows 10

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer when prompted.
  2. Right-click the Start button and select Programs and Features.
  3. Select Articulate Replay from the list of programs and uninstall it.
  4. Reboot your computer.
  5. Download and extract this zip file on your computer.
  6. Right-click the rpCleanup.bat file and select Run as administrator. (This deletes the Replay registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  7. Right-click the Replay installer and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:

  1. Right-click the Start button and select Programs and Features.
  2. Click the link in the left navigation pane to Turn Windows features on or off.
  3. Mark the box for .NET Framework 3.5 (includes .NET 2.0 and 3.0) if it's not already selected and click OK.

Windows 8

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer when prompted.
  2. Press Windows Key+X on your keyboard to display the Tools Menu, and select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu and select Programs and Features.
  3. Select Articulate Replay from the list of programs and uninstall it.
  4. Reboot your computer.
  5. Download and extract this zip file on your computer.
  6. Right-click the rpCleanup.bat file and select Run as administrator. (This deletes the Replay registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  7. Right-click the Replay installer and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:

  1. Press Windows Key+X on your keyboard to display the Tools Menu, and select Programs and Features. Or, right-click the lower left corner of your monitor to display the Tools Menu and select Programs and Features.
  2. Click the link in the left navigation pane to Turn Windows features on or off.
  3. Mark the box for Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) if it's not already selected, and click OK.

Windows 7

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer when prompted.
  2. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Replay.
  3. Reboot your computer.
  4. Download and extract this zip file on your computer.
  5. Right-click the rpCleanup.bat file and select Run as administrator. (This deletes the Replay registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  6. Right-click the Replay installer and select Run as administrator to reinstall it. (Download the latest version here.)

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:

  1. Go to Start > Control Panel > Programs > Programs and Features.
  2. Click the link in the left navigation pane to Turn Windows features on or off.
  3. Mark the box for Microsoft .NET Framework 3.5.1 if it's not already selected, and click OK.

Windows Vista

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Temporarily turn off User Account Control (UAC) and reboot your computer when prompted.
  2. Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Replay.
  3. Reboot your computer.
  4. Download and extract this zip file on your computer.
  5. Right-click the rpCleanup.bat file and select Run as administrator. (This deletes the Replay registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  6. Right-click the Replay installer and select Run as administrator to reinstall it. (Download the latest version here.)

Windows XP

You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.

  1. Go to Start > Control Panel > Add or Remove Programs, and uninstall Articulate Replay.
  2. Reboot your computer.
  3. Download and extract this zip file on your computer.
  4. Double-click the rpCleanup.bat file to run it. (This deletes the Replay registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
  5. Reinstall Replay. (Download the latest version here.)

If you're still experiencing unexpected behavior after performing the steps above, reinstall Microsoft .NET Framework. Here's how:

  1. Go to Start > Control Panel > Add or Remove Programs, and uninstall Microsoft .NET Framework 2.0.
  2. Download and reinstall Microsoft .NET Framework 2.0. Select the 32-bit version or 64-bit version based on your version of Windows.